Sessions History API3 min read

This API retrieves the conversation sessions created. The API details are available in the Bot Builder and Bot Admin Console (BAC) app scopes.

To use this API, app needs the Bot Builder API scope of Bot sessions.
OR the Admin API Scope of Bot sessions under Bot Analytics.

POST https://{{host}}/api/public/bot/{{BotID}}/getSessions?containmentType={{containmentType}}
and https://{{host}}/api/public/getSessions?containmentType={{containmentType}} for BAC.

Query Parameters

Parameter

Description

containmentType
(introduced in ver9.0)

Use to filter the results based on the type of the session i.e Self-service vs. Drop-off vs. Agent Transfer
Valid values:

dropOff,
Selfservice,
agent.

Body Parameters

Parameter	Description
userId (optional)	The ID of the user whose conversation history to access. Can be a user email id or enterprise assigned unique id.
skip/offset (optional)	The number of messages to be skipped.
limit (optional)	The number of messages to be shown on each page.
dateFrom (optional)	Takes the date format yyyy-mm-dd (or) yyyy-mm-ddThh:mm:ss.msZ eg:2019-04-01 (or) 2019-04-01T13:25:58.515Z. If not provided, calculated as 7 days behind dataTo.
dateTo (optional)	Takes the date format yyyy-mm-dd (or) yyyy-mm-ddThh:mm:ss.msZ eg:2019-04-01 (or) 2019-04-01 T13:26:05.598Z. If not provided, calculated as 7 days from dateFrom. If dateFrom is also not provided then set to Today.
tags (optional)	Meta tags to filter the conversations.
sessionType (optional) (introduced in ver8.0)	Type to filter the conversations – can be: non-interactive – sessions that have bot messages presented without any message from the user interactive – sessions that include one or more messages from the user

Note: The duration between dateTo and dateFrom should be less than 7 days, else an error will be thrown.

Authorization

Invoke the API with JWT in the header with the following syntax:
auth: {{JWT}}

Response content type

application/JSON

Sample Request

Without a body

curl --location --request POST '{{host}}/api/public/getSessions?containmentType={{containmentType}}' \
     --header 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
     --header 'Content-Type: application/json' \
     --data-raw ''

With a body

curl --location --request POST '{{host}}/api/public/getSessions?containmentType={{containmentType}}' \
     --header 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
     --header 'Content-Type: application/json' \
     --data-raw '{
        "skip" : 0,                          
        "limit" : 100,                      
        "dateFrom" : "2020-02-11",
        "dateTo" : "2020-02-12"
 }'

For Specific Bot

curl --location --request POST '{{host}}/api/public/bot/{{BotId}}/getSessions?containmentType={{containmentType}}' \
     --header 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
     --header 'Content-Type: application/json' \
     --data-raw '{
        "skip" : 0,                          
        "limit" : 100,                      
        "dateFrom" : "2020-02-11",
        "dateTo" : "2020-02-12"
 }'

Sample Response

for dropOff sessions

{
  "total": 1,
  "moreAvailable": false,
  "sessions": [
   {
     "sessionId": "xxxxaxxexxxaxexdxxxdxxxe",
     "botId": "st-ffeffxxx-xxxc-xexa-axxx-cxxabxxxxcxx",
     "channel": "rtm",
     "userId": "u-xxfexxxd-xxex-xdxe-xaec-xeaxbxxxxfxx",
     "start_time": "2021-04-26T11:27:25.977Z",
     "end_time": "2021-04-26T11:27:26.145Z",
     "session_lang": [
       "en"
      ],
     "sessionType": "interactive",
     "containmentType": "dropOff",
     "isDeveloper": false,
     "tags": {
       "userTags": [
        {
         "value": "newuser",
         "name": "regular"
        }
      ],
      "sessionTags": []
     },
     "noOfMessagesExchanged": 1,
     "noOfTasksExecuted": 0
   }
  ]
}

for Selfservice sessions

{
  "total": 2,
  "moreAvailable": false,
  "sessions": [
   {
     "sessionId": "xxxxaxxexxxaxexdxxxdxxxe",
     "botId": "st-ffeffxxx-xxxc-xexa-axxx-cxxabxxxxcxx",
     "channel": "rtm",
     "userId": "u-xxfexxxd-xxex-xdxe-xaec-xeaxbxxxxfxx",
     "start_time": "2021-04-26T11:27:25.977Z",
     "end_time": "2021-04-26T11:27:26.145Z",
     "session_lang": [
       "en"
      ],
     "sessionType": "non-interactive",
     "containmentType": "selfService",
     "isDeveloper": false,
     "tags": {
       "userTags": [
        {
         "value": "newuser",
         "name": "regular"
        }
       ],
       "sessionTags": []
     },
     "noOfMessagesExchanged": 6,
     "noOfTasksExecuted": 0
    },
   {
     "sessionId": "xxxxaxxexxxaxexdxxxdxxxe",
     "botId": "st-ffeffxxx-xxxc-xexa-axxx-cxxabxxxxcxx",
     "channel": "rtm",
     "userId": "u-xxfexxxd-xxex-xdxe-xaec-xeaxbxxxxfxx",
     "start_time": "2021-04-26T11:27:25.977Z",
     "end_time": "2021-04-26T11:27:26.145Z",
     "session_lang": [
       "en"
      ],
      "sessionType": "non-interactive",
      "containmentType": "selfService",
      "isDeveloper": false,
     "tags": {
       "userTags": [
         {
          "value": "newuser",
          "name": "regular"
        }
      ],
     "sessionTags": []
     },
     "noOfMessagesExchanged": 8,
     "noOfTasksExecuted": 0
    }
  ]
}

for agent sessions

{
  "total": 1,
  "moreAvailable": false,
  "sessions": [
   {
     "sessionId": "xxxxaxxexxxaxexdxxxdxxxe",
     "botId": "st-ffeffxxx-xxxc-xexa-axxx-cxxabxxxxcxx",
     "channel": "rtm",
     "userId": "u-xxfexxxd-xxex-xdxe-xaec-xeaxbxxxxfxx",
     "start_time": "2021-04-26T11:27:25.977Z",
     "end_time": "2021-04-26T11:27:26.145Z",
     "session_lang": [
       "en"
      ],
	 "sessionType": "interactive",
         "containmentType": "agent", 
	 "isDeveloper": false,
	 "tags": {
		"userTags": [],
		"sessionTags": []
	 },
	 "noOfMessagesExchanged": 7,
	 "noOfTasksExecuted": 2
	}
  ]
}

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