GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations

CONCEPTS
Design
Storyboard
Dialog Tasks
Overview
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
Views
Introduction
Panels
Widgets
Feedback Survey
Train
Introduction
ML Engine
Introduction
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterence Testing
Batch Testing
Conversation Testing
Deploy
Channels
Publish
Analyze
Introduction
Conversations Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Meta Tags
Dashboards and Widgets
Conversations History
Conversation Flows
Feedback Analytics
NLP Metrics
Containment Metrics
Usage Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Masking PII Details
Variables
IVR Settings
General Settings
Assistant Management
Data Table
Table Views
App Definitions
Sharing Data Tables or Views

HOW TOs
Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism

ADMINISTRATION
Introduction
Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
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  3. Virtual Assistants
  4. Channel Enablement
  5. Adding the Skype for Business Channel3 min read

Adding the Skype for Business Channel3 min read

To set up Skype for Business as a channel, you must register a Bot Channel service in Azure and enable a webhook for the platform to receive messages. To enable Skype for Business, follow the below steps:

  1. Register a Bot Channel – Log in to the Azure portal and register a bot channel.
  2. Create Microsoft ID and Password – You must add all the bot details and create the Microsoft ID and Password.
  3. Enable Skype for Business – After registering the bot, enable the channel.
  4. Publish Channel – After the channel is enabled and all configurations are verified, publish the bot to make it available for developers.

To add Skype for Business channel, follow the below steps:

  1. In the Bots section of the Bot Builder, click the bot you want to add the Skype for Business channel to.
  2. On the Channels tab, click the Skype for Business icon. The Skype for Business Channel page is displayed.
  3. In a new browser tab, log in to the Azure portal to register a bot channel.
  4. On the left pane, click + Create a Resource. On the search window, search and select Bot Channels Registration.
  5. On the new Bot Channel Service creation page, click Create and proceed to the next screen to enter the details.
  6. Enter all the required details to register the bot channel. Copy the Webhook URL from the Configurations tab of the Skype for Business channel page on the builder and provide it in the Messaging Endpoint field.
  7. Click Create to complete the registration. After successful creation, you are redirected to the Dashboard of your Azure account.
  8. To create Microsoft App ID and password from your Azure Dashboard, select the resource that you have created in the previous steps. You are redirected to the details page of the new resource that you have created.
  9. On the left pane, click SettingsManage next to the Microsoft App ID field. You are redirected to a new browser tab to manage your app credentials.
  10. Click Generate New Password to create a new password for your app. Make a note of the password displayed on the window and enter it in the Configurations tab of this window.
  11. Click Ok to go back to the previous screen. Make a note of the App ID and enter it in the Configuration tab of the channel page.
  12. Click Save at the end of the page to save your changes.
  13. To enable Skype for Business, go to your Azure portal and click Channels on the left pane of your app. Select Skype for Business.
  14. You are redirected to the channel information page and the channel is enabled. Proceed to the next step to add this bot to your Skype for Business Tenant account.
  15. The Tenant Administrator of your Skype for Business Online environment has to add this bot to your enterprise Skype for Business account. Refer to instructions from Microsoft Bot Framework to add this bot to your enterprise Skype for Business account.
  16. After these instructions are executed, end-users of your enterprise can find this bot in their Skype for Business contacts list and start chatting with the bot.
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