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  5. Conversation History API

Conversation History API

Fetches the conversational messages between the bot and user in reverse chronological order. This API supports pagination. You can provide offset/skip and limit to get a certain number of messages at a time.

This is a newer version of the old API which will soon be deprecated. This revised API addresses the limitation of the older version on enabling BotKit or Agent Transfer.

To use this API, app needs the Bot Builder API scope of Chat History.
OR the Admin API Scope of Chat History under Bot Analytics.


A POST API call can also be used to include Session-Id and MetaTags in the retrieved Conversation History.

POST https://{{host}}/api/public/stream/{{BotID}}/getMessages
and https://{{host}}/api/public/getMessages for Bot Admin Console


Parameter Description
BotID (optional) Bot ID. You can access it from the bot’s General Settings page.
userId (mandatory for GET call

optional for POST call)

The ID of the user whose conversation history to access. Can be user email id or enterprise assigned unique id.
skip/offset (optional) The number of messages to be skipped.
limit (optional) The number of messages to be shown on each page.
forward (optional) Takes boolean values true/false. Specifies the direction of the messages to be retrieved.

  • If the value is true, then the conversation history is retrieved in the order old to the most recent one.
  • If the value is false, then the conversation history is retrieved in the reverse order i.e, the most recent to the oldest message
dateFrom (optional) Takes the date format yyyy-mm-dd
(or) yyyy-mm-ddThh:mm:ss.msZ
eg:2019-04-01 (or) 2019-04-01T13:25:58.515ZIf not provided, calculated as 7 days behind dateTo.
dateTo (optional) Takes the date format yyyy-mm-dd
(or) yyyy-mm-ddThh:mm:ss.msZ
eg:2019-04-01 (or) 2019-04-01 T13:26:05.598ZIf not provided, calculated as 7 days from dateFrom. If dateFrom is also not provided then set to Today.
channelType (optional) Name of the channel of whose conversation history is needed, default is ‘rtm’ .

Accepted channel types are “skypeforbusiness”, “msteams”, “twitter”, “spark”, “rtm”, “facebook”, “slack”, “skype”, “kore”, “email”, “sms”, “wfacebook”, “ringcentral”, “jabber”, “yammer”, “alexa”, “twiliovoice”, “telegram”, “ivr”, “ivrVoice”, “line”, “liveperson”, “googleactions”, “hangoutchat”, “mattermost”, “rcs”.

Note: In case of multi-webhook channel configuration, “ivr” will give the conversations for the first WebHook instance. For those related to other instance, specify the ivrInstID, you can get it from the WebHook URL which is of the form: {{host_url}}/chatbot/hooks/{{BotId}}/hookInstance/{{ivrInstID}})

msgId (optional) A specific Message-Id if known.
direction (optional when msgId is given)
  • <0 reverse
  • =0 bidirectional
  • >0 forward
sessionId (optional) A specific Session-Id if known. Refer here to obtain the session id
tags (optional) Meta tags to filter the conversations.

Note: The duration between dateTo and dateFrom should be less than 7 days, else an error will be thrown.


Invoke the API with JWT in the header with the following syntax:

auth: {{JWT}}

Response content type


Sample Request

curl -X GET \
channelType=facebook&dateFrom=2019-04-01&dateTo=2019-04-05' \ 

Sample Request for POST call

curl -X POST \ \
  -H 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
  -d '{
        userId           : u-xxxx-xxxxx-xxxx
	skip             : 0,                           
	limit            : 100,                       
	dateFrom         : “2019-04-01”  (or)  “2019-04-01T13:25:58.515Z”,
	dateTo           : “2019-04-01”  (or)  “2019-04-01T13:25:58.515Z”,
	channelType      : “rcs”,
	sessionId        : [“5eadxxxxxxxxxxxxx”,”5ebxxxxxxxxxxxxxxx”],
	tags	         : {
		          and   : [
			              “name”  : ”tagname”,
			              “values”  : [“tagvalue1”,”tagvalue2”],
                                      “type”    : “tagtype” // user/message/session	
                                    “name”  : ”tagname”,
    			            “values”  : [“tagvalue1”,”tagvalue2”],
                                    “type”    : “tagtype”  // user/message/session	

Sample Response

    "total": 1,
    "moreAvailable": false,
    "messages": [
            "_id": "ms-e172XXXXXX9a492cd2",
            "type": "outgoing",
            "status": "pending",
            "lmodifiedOn": "2019-04-01T13:25:58.512Z",
            "createdBy": "u-dfb0a15XXXXXXXXX6afa4c74d",
            "channels": [
                    "type": "rcs"
            "components": [
                    "_id": "cp-4fbXXXXXXXXXX6ebdd586531",
                    "cT": "text",
                    "data": {
                        "text": "Thanks! I now have access to your Kore Assistant account. Don’t worry, I never access your account without you asking me to do something for you."
                    "thumbnails": []
            "botId": "st-fe7XXXXXX6e115e94c",
            "orgId": "o-5a64XXXXXXXXXa58cd43460c3",
            "accountId": "5c9c95bXXXXX23c523dbc",
            "isBB": 1,
            "ms": 1,
            "chnl": "rcs",
            "createdOn": "2019-04-01T13:25:58.515Z",
            "timestampValue": 1554125158515,
            "__v": 0,
            "resourceid": "messagestore",
            "tags": {
                "messageTags": [],
                "userTags": [
                        "value": "+919346804623",
                        "name": "RCSID"
                "sessionTags": []
            }        }

Sample Response from POST call:

  "total": 1,
  "moreAvailable": false,
  "messages"  : [
                  "_id": "ms-xxxxxxxxxxxxxxxxxxxx",
                  "type": "incoming",
                  "status": "sent to cs",
                  "lmodifiedBy": u-xxxxxxxxxxxxxxxxxxx",
                  "lmodifiedOn": "2019-04-10T10:21:45.103Z",
                  "channels": [
                      "type": "rtm"
                  "orgId": “o-xxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
                  "accountId": "5xxxxxxxxxxxxxxxxxxxxxxxx",
                  "isBB": 0,
                  "ms": 1,
                  "channel": "rtm",
                  "components": [
                      "cT": "text",
                      "data": {
                          "text": "23"
                      "thumbnails": []
                    "createdOn": "2019-04-10T10:21:45.106Z",
                    "timestampValue": 1554891705106,
                    "__v": 0,
                    "sessionId": "5cadbefc6a81a71559f6bece"