OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. ホーム
  2. Docs
  3. Virtual Assistants
  4. Channel Enablement
  5. Adding the Skype for Business Channel

Adding the Skype for Business Channel

To set up Skype for Business as a channel, you must register a Bot Channel service in Azure and enable a webhook for the platform to receive messages. To enable Skype for Business, follow the below steps:

  1. Register a Bot Channel – Log in to the Azure portal and register a bot channel.
  2. Create Microsoft ID and Password – You must add all the bot details and create the Microsoft ID and Password.
  3. Enable Skype for Business – After registering the bot, enable the channel.
  4. Publish Channel – After the channel is enabled and all configurations are verified, publish the bot to make it available for developers.

To add Skype for Business channel, follow the below steps:

  1. In the Bots section of the Bot Builder, click the bot you want to add the Skype for Business channel to.
  2. On the Channels tab, click the Skype for Business icon. The Skype for Business Channel page is displayed.
  3. In a new browser tab, log in to the Azure portal to register a bot channel.
  4. On the left pane, click + Create a Resource. On the search window, search and select Bot Channels Registration.
  5. On the new Bot Channel Service creation page, click Create and proceed to the next screen to enter the details.
  6. Enter all the required details to register the bot channel. Copy the Webhook URL from the Configurations tab of the Skype for Business channel page on the builder and provide it in the Messaging Endpoint field.
  7. Click Create to complete the registration. After successful creation, you are redirected to the Dashboard of your Azure account.
  8. To create Microsoft App ID and password from your Azure Dashboard, select the resource that you have created in the previous steps. You are redirected to the details page of the new resource that you have created.
  9. On the left pane, click SettingsManage next to the Microsoft App ID field. You are redirected to a new browser tab to manage your app credentials.
  10. Click Generate New Password to create a new password for your app. Make a note of the password displayed on the window and enter it in the Configurations tab of this window.
  11. Click Ok to go back to the previous screen. Make a note of the App ID and enter it in the Configuration tab of the channel page.
  12. Click Save at the end of the page to save your changes.
  13. To enable Skype for Business, go to your Azure portal and click Channels on the left pane of your app. Select Skype for Business.
  14. You are redirected to the channel information page and the channel is enabled. Proceed to the next step to add this bot to your Skype for Business Tenant account.
  15. The Tenant Administrator of your Skype for Business Online environment has to add this bot to your enterprise Skype for Business account. Refer to instructions from Microsoft Bot Framework to add this bot to your enterprise Skype for Business account.
  16. After these instructions are executed, end-users of your enterprise can find this bot in their Skype for Business contacts list and start chatting with the bot.
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