OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. ホーム
  2. Docs
  3. Virtual Assistants
  4. Channel Enablement
  5. Add the Syniverse Channel

Add the Syniverse Channel

To set up Syniverse as a channel, the developer needs to associate the bot with a Syniverse app, set up a subscription, and enable the delivery events for this app. This document explains the steps to add the Syniverse as a channel to your bot.

Create the App

To create the Syniverse app perform the following steps.

  1. Log in to the Syniverse developer portal and navigate to the Applications section.
  2. Click Create New if you want to create your first app. If you want to access existing apps, click Your App.
  3. In the Create App screen, enter the app name, description, select account, and click Save.

Capture Auth Keys

Upon app creation, to capture Auth keys perform the following steps.

  1. Navigate to the created app in the Applications section and open the app.
  2. Use the Auth Keys (see the following screenshot) to complete the configuration in the Kore.ai platform and send the SMS via bot.

Delivery Configurations

  1. To set up delivery configurations, perform the following steps.
  2. Navigate to the Event Manager in the top menu bar and select Delivery Configurations.
  3.  If you want to use an existing delivery configuration to set up the bot’s webhook URL, select one of the configurations from the displayed table (see the following screenshot), else, click New Delivery Configuration.
  4. In the Create Delivery Configuration pop-up, enter the following values:
  • Provide a Delivery Configuration Name.
  • Address: Copy and paste the webhook URL from your Kore bot to here.
  • Is Active: Yes.
  • Click Create.

Subscriptions

To set up subscriptions, perform the following steps.

  1. Navigate to the Event Manager in the top menu bar and select Subscriptions.
  2.  If there are existing subscriptions, select one from the table to set up the event subscription (see the following screenshot), else, click New Subscription.
  3. In the New Topic Subscription pop-up, enter the following values:
  • Topic: Select SCG Message from the drop-down.
  • Event Type: Select mo_message_received from the drop-down.
  • Delivery Configuration: Select delivery configuration configured in the Delivery Configurations section.
  • Start Date: Select a date from when this subscription has to be active.
  • End Date: Select an end date. Leave it blank if you want this event subscription to work for a lifetime.
  • Click Create.

Capture Sender ID

To obtain Sender ID, perform the following steps.

  1. Navigate to the Voice and Messaging Console in the top menu bar and, select Sender Address from the Messaging Accounts in left Navigation Menu.
  2. Click +Purchase or Migrate Sender Address button to purchase a new sender Id.
  3. If Sender Address exists, then copy the required ID from the Sender Address Details (see the following screenshot).
  4. Enter the Sender ID in the Syniverse Configurations panel of the Kore.ai platform to complete the configuration.

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