The Analytics module provides the history of all administrative tasks with attributes such as User, Date/Time, and Description for an event. You can review the Audit Report page to analyze admin users, custom admins, and user events such as log on, log off, and changes to system settings.
The following illustration shows an example of the Analytics module with the Audit Report page displayed.
Viewing System and User Events
On the Audit Report page in the Kore.ai Bots Admin Console in the Analytics module, you can view the Kore.ai system and user-generated events. For example, a system-generated event could be a periodic Microsoft® Active Directory® Sync. An example of a user-generated event could be the addition of a new user. Using the controls on the Audit Report page you can select event categories, events, and time periods to drill-down and filter events as needed. Kore.ai audit reports also list error messages that can help you to troubleshoot system issues or when you create a Kore.ai service request.
Audit Report Page Columns
To sort the list of column values, click the Arrow Up 
icon or Arrow Down 
icon to the right of a column name. The following list describes the columns displayed in the admin console table.
| COLUMN | DESCRIPTION |
|---|---|
| Date/Time | The date and time of the system or user event in YYY-MM-DD HH:MM AM/PM Time Zone, for example, 2015-09-11 02:10 PM EDT. Click the row for more details of the event. |
| Category | The system category of the system or user event. Results can be filtered on this field. |
| Name | The system name for the user or system event. |
| Description | The description for the user or system event. |
About the Action Bar
This section describes the controls on the Action bar on the Audit Report page:
Using the Search Field
The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users. To find one or more specific users or groups, in the Search field, enter at least three characters to begin find-as-you-type.
Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.
To view all entries, clear the search field, and then press the Enter key.
About the View Options Section
In the View Options section, you can narrow the list of events by date range, category, and name.
To set a date range, click the Calendar 
icon to display the Date Picker.
In the Event Category field, you can show All events, or select a specific category from the drop-down list.
Based on the Event Category field selected, you can choose All or a specific event by name in the Event Name filter.
Audit Report Details
The audit report is categorized by event category and event name. The following table lists these categories and a brief description as to what even qualifies against each category.
Kill SessionWhen a session is killed. Includes details of both the user whose session was killed and the user who killed the session.
| Event Type | Event Description |
|---|---|
| User Created | When a user account is created. |
| User Modified | When a user profile is updated. |
| User Deleted | When a user account is deleted. |
| Group Created | When a group is created. |
| Group Updated | When a group is updated. |
| Group Deleted | When a group is deleted. |
| Users Added to Group | When users are added to a group. |
| Groups Added to Group | When groups are added to a group. |
| Users Removed from Group | When users are removed from a group. |
| Groups Removed from Group | When groups are removed from a group. |
| Admin Role Assigned to Users | When a user is assigned admin role. |
| Admin Role Deleted for Users | When a user is unassigned from admin role. |
| Bot Role Assigned to Users | When a bot role is assigned to users. |
| Bot Role Deleted for Users | When a bot role is deleted for a user. |
| Role Created | When custom admin role, and/or bot role created. |
| Role Updated | When custom admin role, and/or bot role details are updated. |
| Role Permissions Updated | When master and/or custom admin role, and/or bot role permissions are updated. |
| Role Deleted | When custom admin role, and/or bot role deleted. |
| Role Assigned to Groups | When a master and/or custom admin role, and/or bot role are assigned to groups. |
| Role Assigned to Users | When a master and/or custom admin role, and/or bot role are assigned to groups. |
| Role Deleted for Users | When master and/or custom admin role, and/or bot role are deleted for Users |
| Role Deleted for Groups | When master and/or custom admin role, and/or bot role are deleted for groups |
| Kore Connector Modified | When connector details are modified. |
| Kore Connector Status | When connector status changes. |
| Kore Connector Deleted | When a connector is deleted. |
| Kore Connector Certificate | When a connector certificate is generated. |
| App Created | When an app is created. |
| App Modified | When the client secret for the app is reset. |
| App Deleted | When an app is deleted. |
| App Scopes Assigned | When app scopes are assigned. |
| App Scopes Modified | When app scopes are modified. |
| App Scopes Deleted | When app scopes are deleted. |
| Settings Modified | When context persistence settings are modified. |
| Bot Deployment Approved | When a bot deployment request is approved. |
| Bot Deployment Rejected | When a bot deployment request is rejected. |
| Bot Deployment Settings | When settings for Deployment Requests and/or Enterprise Bot Assignments are modified. |
| Bot Task Suspended | When a task is suspended. |
| Bot Task Activated | When a task is activated. |
| Bot Owner | When the bot owner changes for the bot. |
| Bot Auto Approve | When auto approve settings have changed. |
| Bot Channels Modified | When a channel is enabled or disabled for the bot. |
| Bot Task Assignment | When tasks are assigned or unassigned for users/groups or when task assignment settings change. |
| User Enrollment Preferences | When the self signup setting for enterprise users changes. |
| Accept Enrollment Request | When enrollment request is accepted. |
| Reject Enrollment Request | When enrollment request is rejected. |
| Access Chat History | When a chat history by a user is viewed. Also captured is the conversation session id. |
| Download Chat History | When a chat history by a user is downloaded. Also captured is the conversation session id. |
Viewing Chat History
On the Bot Chat History page in the Kore.ai Bots Admin Console in the Analytics module, you can view Chat History for all deployed Bots.
To view specific Chat, click on the chat and the chat conversation will be displayed.
Bot Chat History Page Columns
To sort the list of column values, click the Arrow Up icon or Arrow Down icon to the right of a column name. The following list describes the columns displayed in the admin console table.
| COLUMN | DESCRIPTION |
|---|---|
| Bot Name | Name of the Bot in chat. |
| Timestamp | The date and time (start and end) of the chat in YYY-MM-DD HH:MM AM/PM Time Zone, for example, 2015-09-11 02:10 PM EDT. |
| Channel | Channel on which the Chat took place |
| Language | Language of the Chat |
| User | User name and id who initiated the chat |
| Export | Option to Export the Chat in Excel or PDF format |
About the Action Bar
This section describes the controls on the Action bar on the Chat History page:
Select Bot Name
Select the Bot for which you want to view the Chat History.
Select Timestamp
Set the duration for which the Chat History needs to be retrieved:
- 7 Days
- 24 hours – default setting
- Custom – define the start and end date range
Set Filter
Filter based upon the
- User initiating the Chat
- Channels of Chats
- Language of Chat
- Meta tags added at a message, user or session levels. Multiple tag filters can be applied in a ‘AND’ condition.This option is available only when at least one bot is selected.
The export file of Chat History (session-level) will include the details of the applicable tags.
Using the Search Field
The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users. To find one or more specific users or groups, in the Search field, enter at least three characters to begin find-as-you-type.
Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.
To view all entries, clear the search field, and then press the Enter key.