This is the release information for the Bots Platform 6.0 released on Nov 4, 2017.
- Bot Ontology and Knowledge graph
Enhancement to the Knowledge task capability with support to define Bot ontology and associate FAQs. The intent detection engine now works on a dual approach of Knowledge Graph and semantic scoring to identify the FAQ based on the user utterance. - Multi-language Support
The platform supports bots that can now understand and perform tasks in multiple languages. A single bot can be now enabled for English, German, French and Spanish. Developers can selectively enable language and publish tasks per language. - Channels
- Newly added
- Line Messenger
- Generic IVR (Via Webhooks – for enterprises to integrate to their existing IVR channel)
- Amazon Alexa
- Twilio Voice is added as channel with support for call transfer
- Enhancement
- Facebook Workplace – Enterprises using Workplace can now start using the bots built by Kore.ai from the Workplace marketplace
- Newly added
- Bot Import and Export
Bot configurations can be exported and imported. The import can be within the same bot/environment or across environments. Environment-specific variables can be defined and maintained as a separate file. - Bulk Testing
Bot’s machine learning model can be bulk tested either by using built-in test suites or by defining custom test suites - Other Enhancements
- Enhancement to Hold & Resume feature to have multiple tasks on hold. Contextual messages are shown to the users to inform or confirm task resumption.
- Debugging capability added for Alert task, Information task and bot standard responses.
- Bot Administration dashboard enhanced to show Agent transfer metrics and User session information. Additionally, dashboard information can be filtered per task.
- Bot Administrators can control and change the bot ownership under the Enterprise account.