はじめに
対話型AIプラットフォーム
チャットボットの概要
自然言語処理(NLP)
ボットの概念と用語
クイックスタートガイド
プラットフォームへのアクセス
ボットビルダーの操作
リリースノート
最新バージョン(英語)
以前のバージョン(英語)
コンセプト
設計
ストーリーボード
ダイアログタスク
ダイアログタスクとは
ダイアログビルダー
ノードタイプ
インテントノード
ダイアログノード
エンティティノード
フォームノード
確認ノード
ロジックノード
ボットアクションノード
サービスノード
Webhookノード
スクリプトノード
グループノード
エージェント転送ノード
ユーザープロンプト
音声通話プロパティ
イベント ハンドラー
ナレッジグラフ
ナレッジグラフの抽出
ナレッジグラフの構築
ボットにナレッジグラフを追加
グラフの作成
ナレッジグラフの構築
既存のソースからFAQを構築
通知タスク
スモールトーク
デジタルスキル
デジタルフォーム
デジタルビュー
デジタルビューとは
パネル
ウィジェット
トレーニング
トレーニングとは
機械学習
機械学習とは
モデル検証
ファンダメンタルミーニング
ナレッジグラフ
示唆
ランキングおよび解決
NLPの詳細設定
NLPのガイドライン
インテリジェンス
インテリジェンスとは
コンテキスト
コンテキストインテント
割り込み
複数インテントの検出
エンティティの変更
デフォルトの会話
センチメント管理
トーン分析
テストとデバッグ
ボットと会話
発話テスト
バッチテスト
会話テスト
デプロイ
チャネル
公開
LLM and Generative AI
Introduction
LLM Integration
Kore.ai XO GPT Module
Prompts & Requests Library
Co-Pilot Features
Dynamic Conversations Features
分析
ボットの分析
NLPメトリクス
会話フロー
Usage Metrics
封じ込め測定
カスタムダッシュボード
カスタムダッシュボードとは
メタタグ
カスタムダッシュボードとウィジェット
ユニバーサルボット
ユニバーサルボットとは
ユニバーサルボットの定義
ユニバーサルボットの作成
ユニバーサルボットのトレーニング
ユニバーサルボットのカスタマイズ
他言語の有効化
ストア
プラントと使用
Overview
Usage Plans
Support Plans
Invoices
管理
ボット認証
複数言語対応ボット
個人を特定できる情報の編集
ボット変数の使用
IVRのシステム連携
一般設定
ボット管理
ハウツー
Integrations
Actions
Actions Overview
Asana
Configure
Templates
Azure OpenAI
Configure
Templates
BambooHR
Configure
Templates
Bitly
Configure
Templates
Confluence
Configure
Templates
DHL
Configure
Templates
Freshdesk
Configure
Templates
Freshservice
Configure
Templates
Google Maps
Configure
Templates
Here
Configure
Templates
HubSpot
Configure
Templates
JIRA
Configure
Templates
Microsoft Graph
Configure
Templates
Open AI
Configure
Templates
Salesforce
Configure
Templates
ServiceNow
Configure
Templates
Stripe
Configure
Templates
Shopify
Configure
Templates
Twilio
Configure
Templates
Zendesk
Configure
Templates
Agents
Agent Transfer Overview
Custom (BotKit)
Drift
Genesys
Intercom
NiceInContact
NiceInContact(User Hub)
Salesforce
ServiceNow
Configure Tokyo and Lower versions
Configure Utah and Higher versions
Unblu
External NLU Adapters
Overview
Dialogflow Engine
Test and Debug
会話スキルの設計
バンキングボットを作成
バンキングボット – 資金の振り替え
バンキングボット – 残高を更新
ナレッジグラフを構築
スマートアラートの予約方法
デジタルスキルの設計
デジタルフォームの設定方法
デジタルビューの設定方法
データテーブルのデータの追加方法
データテーブルのデータの更新方法
Add Data from Digital Forms
ボットのトレーニング
示唆の使用方法
インテントとエンティティのパターンの使用方法
コンテキスト切り替えの管理方法
ボットのデプロイ
エージェント転送の設定方法
ボット関数の使用方法
コンテンツ変数の使用方法
グローバル変数の使用方法
ボットの分析
カスタムダッシュボードの作成方法
カスタムタグを使ってフィルタリング
Data
Overview
Data Table
Table Views
App Definitions
Data as Service
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Migrate External Bots
Google Dialogflow Bot
APIs & SDKs
API Reference
API Introduction
Rate Limits
API List
koreUtil Libraries
SDK Reference
SDK Introduction
Web SDK
How the Web SDK Works
SDK Security
SDK Registration
Web Socket Connect and RTM
Tutorials
Widget SDK Tutorial
Web SDK Tutorial
BotKit SDK
BotKit SDK Deployment Guide
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
SDK Functions
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
  1. ホーム
  2. Docs
  3. Virtual Assistants
  4. Channel Enablement
  5. Adding Glip by RingCentral as a Channel

Adding Glip by RingCentral as a Channel

The Kore.ai XO Platform now allows you to add Glip by RingCentral as a messaging channel to your Virtual Assistants (VAs).

With the Glip integration, you can achieve the following:

  • Configure the Glip Sandbox account for testing the integration.
  • Set up the REST API and the authorization flow for events and conversations.
  • Enable Webhook Subscriptions, Read Accounts, and Team Messaging API permissions.
  • Link the app to the Kore.ai XO Platform using the app’s credentials.
  • Authorize the VA for the existing/new Glip Sandbox account user.

After the integration, you can do the following:

  • Keep track of virtual assistant conversations.
  • Listen to new messages from Glip or other sources.
  • Have VAs post and respond to messages in Glip conversations.
  • Have VAs handle incoming notifications from your apps into Glip teams so you don’t have to check different sites for updates.

To start the integration, you must register an application on RingCentral to gain access to the API and to integrate RingCentral into the Kore.ai XO Platform. To set up Glip as a channel, you must create an app in RingCentral’s Developer Portal and enable a webhook for the platform to receive messages.

The steps to add the channel are summarized below:

  1. Create a RingCentral App.
  2. App Set Up on the Kore.ai XO Platform using the Application Key and App secret.
  3. Authorize a valid extension (user) of your RingCentral account to generate the developer access token, access the Glip APIs, and enable the channel.
  4. Test the integration.
  5. (Recommended) Apply for Production.

Step 1: Create a RingCentral App

To enable Glip as a channel for your Kore.ai Virtual Assistant, you must create an application in the Sandbox environment (using a sandbox account) with the steps below:

For New Users

  1. Log in to the RingCentral Developer Console.
  2. On the left menu, click Setup Wizard under Getting Started.
  3. In the Get started to create your first app panel, click Create your First App.

For Existing Users

  1. Log in to the RingCentral Developer Console.
  2. Click the Console button on the top left.
  3. In the Apps section, click Create App.
  4. Select REST API App under App Type to call the RingCentral REST API.
  5. Click Next.
  6. Enter all the required details on the Create App – REST API App Settings page and click Next.
  7. Enter the values to the following fields on the App Properties (internal-use only) page:
  • App Name
  • App Description (optional)
  • Primary Contact
  • Select the relevant option for Do you intend to promote this app in the RingCentral App Gallery?
  1. (Optional) In the App Card panel, enter the values for the given fields to configure how your application will be presented within our App Gallery.
  2. In the Auth panel, enter the values for the following fields to select the authentication method your app will use:
  • Select 3-legged OAuth flow authorization code.
  • Select Server-side web app (most common) or Client-side web app based on your app type for From what type of app will you be calling the API?
  • On the Kore.ai XO Platform, copy the OAuth Redirect URI under the Configurations tab in the RingCentral Glip window.
  • Paste the copied OAuth Redirect URI link in the Auth panel.

Important: The OAuth Redirect URI now includes the streamid in the API request to identify the virtual assistant being accessed. When an incoming request is qualified with this identifier, it helps with traceability, troubleshooting, and remediation at the network level during anomalies like malicious calls or unusual bot activity.

  • Select Yes for Issue refresh tokens?
    1. In the Security panel, to define the permissions to associate with the app, follow the steps below:
    • Select the Webhook Subscriptions, Read Accounts, and Team Messaging permissions from the dropdown list.
    • Click Create.

    Your App is created successfully and the system redirects to the App Dashboard page.

    If you do not have a Sandbox Account to test your app in the Sandbox environment, follow the steps below:

    • In the following dialog window, click Next.
    • Setup the Password for your Sandbox Account.

    Step 2: Application Set up on the Kore.ai XO Platform

    After creating the app for the Sandbox/Production environment, you need to configure the app’s credentials on the Kore.ai XO Platform using the Client ID and Client Secret from the RingCentral Glip Application Dashboard to link the app. To set the credentials, follow the steps below:

    1. On the RingCentral Developer Application Dashboard, click Credentials on the left menu.
    2. Under Application Credentials, click the copy icons for the Client ID and Client Secret (tap on click to see first) fields.
    3. On the Kore.ai XO Platform, navigate to Deploy > Channels and click RingCentral Glip.
    4. In the RingCentral Glip window, click the Configurations tab.
    5. Paste the copied Client ID to the Application Key input field, and the Client Secret to the Application Secret input field.
    6. Click Save.

    Step 3: Authorize Extension (user) of your RingCentral Sandbox Account

    The virtual assistant on the Kore.ai XO Platform must be associated with the extension (user) on your RingCentral account to access the Glip API via the developer access token. To enable this, you should authorize the virtual assistant with an existing or new extension user’s credentials. To add a new (non-admin) user, follow the steps below:

    1. Log in to your RingCentral Sandbox account.
    2. Click the Users tab.
    3. Click Users with Extension on the left menu.
    4. Click +Add User.
    5. On the Add Users and Phones dialog box, select Add Users without Phone, and follow the instructions on the page.
    6. Click Unassigned Extensions on the left menu.
    7. Click Add Unassigned Ext.
    8. On the user profile information page, enter all the required information.

    Note: Please provide a meaningful name like Travel Bot or HR Assistant to the virtual assistant inside Teams Messaging.

    1. Click Save & Enable to enable the extension.

    Note:

    • If you receive an account activation email on your registered email address, please note the username and password to authorize the virtual assistant on the Kore.ai XO Platform.
    • Alternatively, select the “pre-assigned credentials” option and just provide/save the password.

    Step 3(a): Test the Validation

    To access the admin portal from the Sandbox account screen and test the validation, follow the steps below:

    1. Go to the Sandbox Account section and click the link in the Team Messaging section.
    2. Navigate to Messages on the left menu.
    3. In the Direct Messages section, click the + icon to start a new DM with the virtual assistant.
    4. Find the virtual assistant using either the name or email address you used in Step 3.
    5. Send the virtual assistant an opening message, such as “Hello” or “good afternoon”. The VA should respond based on the default behavior configured for Dialog Tasks.

    Step 3(b): Channel Setup on the Platform

    On the Kore.ai XO Platform, navigate to RingCentral Glip > Configurations and follow the steps below:

    1. In the RingCentral Glip window, click the Authorize button.
    2. In the Sign-in window, click Continue as to sign in with the existing user’s account, or click Use Another Account.
    3. Click Authorize on the Access Request page.
    4. Once the access token is obtained successfully, authorization is complete.
    5. On the Kore.ai XO Platform, select Yes for the Enable Channel option under the RingCentral Glip > Configurations tab.
    6. Click Save to enable the channel and Publish the Virtual Assistant. Learn more.

    Step 4: Test the Integration

    Please follow the steps given here to test the integration.

    (Recommended) Step 5: Apply for Production

    Once your app is tested in the Sandbox environment and ready for production, follow the RingCentral app graduation process mentioned here to apply for production after meeting all the graduation requirements for your app as shown below:

    Once your app is production ready, follow the steps below on the Kore.ai XO Platform:

    1. Navigate to Deploy > Channels > RingCentral Glip.
    2. Under the Configurations tab, select Production for Ringcentral Environment.
    3. Follow these steps to complete the configuration.

    Congratulations! You have now completed the Glip by RingCentral channel enablement. To learn how to enable other business messaging channels, click here.

    Adding Glip by RingCentral as a Channel

    The Kore.ai XO Platform now allows you to add Glip by RingCentral as a messaging channel to your Virtual Assistants (VAs).

    With the Glip integration, you can achieve the following:

    • Configure the Glip Sandbox account for testing the integration.
    • Set up the REST API and the authorization flow for events and conversations.
    • Enable Webhook Subscriptions, Read Accounts, and Team Messaging API permissions.
    • Link the app to the Kore.ai XO Platform using the app’s credentials.
    • Authorize the VA for the existing/new Glip Sandbox account user.

    After the integration, you can do the following:

    • Keep track of virtual assistant conversations.
    • Listen to new messages from Glip or other sources.
    • Have VAs post and respond to messages in Glip conversations.
    • Have VAs handle incoming notifications from your apps into Glip teams so you don’t have to check different sites for updates.

    To start the integration, you must register an application on RingCentral to gain access to the API and to integrate RingCentral into the Kore.ai XO Platform. To set up Glip as a channel, you must create an app in RingCentral’s Developer Portal and enable a webhook for the platform to receive messages.

    The steps to add the channel are summarized below:

    1. Create a RingCentral App.
    2. App Set Up on the Kore.ai XO Platform using the Application Key and App secret.
    3. Authorize a valid extension (user) of your RingCentral account to generate the developer access token, access the Glip APIs, and enable the channel.
    4. Test the integration.
    5. (Recommended) Apply for Production.

    Step 1: Create a RingCentral App

    To enable Glip as a channel for your Kore.ai Virtual Assistant, you must create an application in the Sandbox environment (using a sandbox account) with the steps below:

    For New Users

    1. Log in to the RingCentral Developer Console.
    2. On the left menu, click Setup Wizard under Getting Started.
    3. In the Get started to create your first app panel, click Create your First App.

    For Existing Users

    1. Log in to the RingCentral Developer Console.
    2. Click the Console button on the top left.
    3. In the Apps section, click Create App.
    4. Select REST API App under App Type to call the RingCentral REST API.
    5. Click Next.
    6. Enter all the required details on the Create App – REST API App Settings page and click Next.
    7. Enter the values to the following fields on the App Properties (internal-use only) page:
    • App Name
    • App Description (optional)
    • Primary Contact
    • Select the relevant option for Do you intend to promote this app in the RingCentral App Gallery?
    1. (Optional) In the App Card panel, enter the values for the given fields to configure how your application will be presented within our App Gallery.
    2. In the Auth panel, enter the values for the following fields to select the authentication method your app will use:
    • Select 3-legged OAuth flow authorization code.
    • Select Server-side web app (most common) or Client-side web app based on your app type for From what type of app will you be calling the API?
    • On the Kore.ai XO Platform, copy the OAuth Redirect URI under the Configurations tab in the RingCentral Glip window.
    • Paste the copied OAuth Redirect URI link in the Auth panel.

    Important: The OAuth Redirect URI now includes the streamid in the API request to identify the virtual assistant being accessed. When an incoming request is qualified with this identifier, it helps with traceability, troubleshooting, and remediation at the network level during anomalies like malicious calls or unusual bot activity.

  • Select Yes for Issue refresh tokens?
    1. In the Security panel, to define the permissions to associate with the app, follow the steps below:
    • Select the Webhook Subscriptions, Read Accounts, and Team Messaging permissions from the dropdown list.
    • Click Create.

    Your App is created successfully and the system redirects to the App Dashboard page.

    If you do not have a Sandbox Account to test your app in the Sandbox environment, follow the steps below:

    • In the following dialog window, click Next.
    • Setup the Password for your Sandbox Account.

    Step 2: Application Set up on the Kore.ai XO Platform

    After creating the app for the Sandbox/Production environment, you need to configure the app’s credentials on the Kore.ai XO Platform using the Client ID and Client Secret from the RingCentral Glip Application Dashboard to link the app. To set the credentials, follow the steps below:

    1. On the RingCentral Developer Application Dashboard, click Credentials on the left menu.
    2. Under Application Credentials, click the copy icons for the Client ID and Client Secret (tap on click to see first) fields.
    3. On the Kore.ai XO Platform, navigate to Deploy > Channels and click RingCentral Glip.
    4. In the RingCentral Glip window, click the Configurations tab.
    5. Paste the copied Client ID to the Application Key input field, and the Client Secret to the Application Secret input field.
    6. Click Save.

    Step 3: Authorize Extension (user) of your RingCentral Sandbox Account

    The virtual assistant on the Kore.ai XO Platform must be associated with the extension (user) on your RingCentral account to access the Glip API via the developer access token. To enable this, you should authorize the virtual assistant with an existing or new extension user’s credentials. To add a new (non-admin) user, follow the steps below:

    1. Log in to your RingCentral Sandbox account.
    2. Click the Users tab.
    3. Click Users with Extension on the left menu.
    4. Click +Add User.
    5. On the Add Users and Phones dialog box, select Add Users without Phone, and follow the instructions on the page.
    6. Click Unassigned Extensions on the left menu.
    7. Click Add Unassigned Ext.
    8. On the user profile information page, enter all the required information.

    Note: Please provide a meaningful name like Travel Bot or HR Assistant to the virtual assistant inside Teams Messaging.

    1. Click Save & Enable to enable the extension.

    Note:

    • If you receive an account activation email on your registered email address, please note the username and password to authorize the virtual assistant on the Kore.ai XO Platform.
    • Alternatively, select the “pre-assigned credentials” option and just provide/save the password.

    Step 3(a): Test the Validation

    To access the admin portal from the Sandbox account screen and test the validation, follow the steps below:

    1. Go to the Sandbox Account section and click the link in the Team Messaging section.
    2. Navigate to Messages on the left menu.
    3. In the Direct Messages section, click the + icon to start a new DM with the virtual assistant.
    4. Find the virtual assistant using either the name or email address you used in Step 3.
    5. Send the virtual assistant an opening message, such as “Hello” or “good afternoon”. The VA should respond based on the default behavior configured for Dialog Tasks.

    Step 3(b): Channel Setup on the Platform

    On the Kore.ai XO Platform, navigate to RingCentral Glip > Configurations and follow the steps below:

    1. In the RingCentral Glip window, click the Authorize button.
    2. In the Sign-in window, click Continue as to sign in with the existing user’s account, or click Use Another Account.
    3. Click Authorize on the Access Request page.
    4. Once the access token is obtained successfully, authorization is complete.
    5. On the Kore.ai XO Platform, select Yes for the Enable Channel option under the RingCentral Glip > Configurations tab.
    6. Click Save to enable the channel and Publish the Virtual Assistant. Learn more.

    Step 4: Test the Integration

    Please follow the steps given here to test the integration.

    (Recommended) Step 5: Apply for Production

    Once your app is tested in the Sandbox environment and ready for production, follow the RingCentral app graduation process mentioned here to apply for production after meeting all the graduation requirements for your app as shown below:

    Once your app is production ready, follow the steps below on the Kore.ai XO Platform:

    1. Navigate to Deploy > Channels > RingCentral Glip.
    2. Under the Configurations tab, select Production for Ringcentral Environment.
    3. Follow these steps to complete the configuration.

    Congratulations! You have now completed the Glip by RingCentral channel enablement. To learn how to enable other business messaging channels, click here.

    メニュー