GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Help & Learning Resources
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations
Request a Feature
CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
Mock Scenes
Dialog Tasks
Overview
Navigate Dialog Tasks
Build Dialog Tasks
Nodes & Connections
Overview
Node Types
Intent Node
Dialog Node
Entity Node
Entity Rules
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections Setup
Sub-Intent Scoping
User Prompts
Voice Call Properties
Dialog Task Management
Supported Entity Types
Supported Company Names
Supported Colors
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Create Node Structure
Build the Graph
Add FAQs
Add FAQs from an Existing Source
Run a Task
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update Knowledge Graph
Introduction
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Analysis
Knowledge Graph Import and Export
Prepare Data for Import
From a CSV File
From a JSON File
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
Panels
Session and Context Variables
Context Object
Train
NLP Optimization
ML Engine
Overview
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Event Handlers
Default Standard Responses
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Test & Debug
Overview
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Health and Monitoring
Deploy
Channels
Publishing
Versioning
Analyze
Introduction
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
NLP Insights
Conversations History
Conversation Flows
Analytics Dashboard Filters
Usage Metrics
Containment Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data as Service
Data Table
Table Views
App Definitions
Sharing Data Tables or Views
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Configure Agent Transfer
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Channel Enablement
  5. Adding the Skype Channel

Adding the Skype Channel

To add the Skype channel to your bot, you need a developer Microsoft Bot Framework account to configure the connection between Skype and Kore.ai. Adding the Skype channel to your Kore.ai bot is a three-step process to allow end-users to interact with your bot. To add the Skype channel to your bot, follow the below steps:

  1. Register the Bot – In your Microsoft Bot Framework developer account, you must register the bot by adding all the bot details and creating the App ID and Password. To register the bot, you must have created and registered for a free account in the Microsoft Bot Framework developer portal.
  2. Enable Channel – After registering the bot, you must enable the channel.
  3. Publish Channel – After the channel is enabled and all configurations are verified, you must publish the bot to make it available for developers.

Add Skype Channel

To complete this procedure, you must have or register for a new developer account in the Microsoft Bot Framework developer portal.

  1. In Bot Builder, under the Bots section, click the bot you want to add the Skype channel to.
  2. On the Channels tab, click the Expand  icon for the Skype section. The Skype Channel page is displayed.
  3. Log in to the Microsoft Bot Framework portal, and then click Register a bot.
  4. On the Register a bot tab, under the Bot profile section, enter your Bot Name, Bot handle, and Description.
  5. In the Configuration section, paste the Webhook URL from the Bot Builder into the Messaging endpoint field. For example, https://bots.kore.ai/hooks/skype/st-2724c525-484b-55ca-a844-8d7dfa6b6b23
  6. Click Create Microsoft App ID and password as shown in the following illustration.
  7. On the Generate App ID and password page, click Generate an app password to continue.
  8. Save the generated Password and the App ID to use later in the Register the Bot tab in Bot Builder for the Skype Channel page.

    Note: The only time the full password is displayed is when it is generated and displayed in the Generate Password dialog. Copy and save the password to a secure location until added to the Skype Channel page in Bot Builder.

    Skype Channel - Generate AppID Dialog

  9. Click Finish and go back to Bot Framework. The Register a bot tab is displayed.
  10. To save your settings, agree to Privacy statement, Terms of Use, and Code of Conduct.
  11. Click Register.
  12. On the Bot created dialog, click OK. The My bots tab is displayed.
  13. Optionally, click Test to check the connection to your bot. The Endpoint authorization succeeded message is displayed.
  14. In Bot Builder, on the Register the Bot tab, paste the App ID and Password you saved from the Microsoft Bot Framework developer portal into the APP ID and APP PASSWORD fields.
  15. Click Next as shown in the following illustration.
    Skype Channel - Register the Bot Tab
  16. On the Enable Channel tab, review how to edit the Skype channel settings in the Microsoft Bot Framework developer portal if needed, and then click Next. The Publish Channel tab is displayed.
  17.  In the Enable Channel section, click Yes to enable the Skype channel for Kore.ai.
  18. Click Save.

The channel configuration settings are saved and the Skype Channel page is closed.

Edit Skype Channel

To edit the Skype channel, follow the below steps:

  1. Hover over the channel to modify, and then click the Settings  icon displayed to show the command menu displayed in the following illustration.

    Select one of the following commands to modify the channel:
  • Edit – Click to open the Skype Channel page.
  • Disable/Enable – Click Disable to temporarily disable the use of the Skype channel for your bot. When the channel is disabled, click Enable to enable use of the Skype channel.
  • Delete – Click Delete. On the Delete Confirmation dialog box, click OK to permanently delete the bot channel configuration.

    Warning: This operation is permanent and cannot be undone.

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