The Kore.ai Platform supports e-commerce journeys for subscriptions to various plans. It supports a pay-as-you-go model where you can start using the platform with free sessions. After the free sessions, you can reload your accounts with reasonable amounts (starting from $100), and be charged only for the consumed sessions.
Usage Plans
The platform offers plans based on the Pay-as-you-go model. You can pay only for what you use in these plans and can purchase additional usage sessions by reloading your account. The Pay-as-you-go model is comprised of four plans:
- Basic Plan
- Standard Plan
- Enterprise Plan
- Free to Try Plan
Basic Plan
The Basic plan is aimed to serve users who only need FAQs/Knowledge Graph-based bots. This plan does not support Dialog Tasks and other types of tasks.
Standard Plan
This is the recommended plan for all users. It includes all the features available on the platform except enterprise features like AD Sync. The usage limits will be more conservative when compared to the Enterprise plan.
Enterprise Plan
This plan includes access to all the platform features and is targeted to serve enterprise users. It provides better usage and rate limits when compared to Basic and Standard plans.
Free to Try Plan
The Free to Try plan is essentially the Enterprise plan but with free sessions. This plan is aimed at encouraging the users to explore the platform features before they make a purchase.
Plan Details
The following table lists feature-wise offerings under the above mentioned plans
| Feature | Plan | ||
|---|---|---|---|
| Basic | Standard | Enterprise | |
| Deployment Model | Cloud, Hybrid | Cloud, Hybrid | Cloud, Hybrid and On-prem |
| Free Sessions (for a max. of 5 bots per account) |
5,000 | 5,000 | 5,000 |
| Storyboard | No | Yes | Yes |
| Dialog Builder | No | Yes | Yes |
| Maximum allowed Dialog Tasks | NA | 200 | 400 |
| Alert Tasks (Notification frequency) |
No | Yes (5 per hour per user) |
Yes (5 per hour per user) |
| Knowledge Extraction | Yes | Yes | Yes |
| Knowledge Graph | Yes | Yes | Yes |
| Maximum FAQs | 500 | 1,000 | 4,000 |
| Multi-Channel Support | Yes | Yes | Yes |
| Multi-language Support | Yes | Yes | Yes |
| Multi-Engine NLP | Yes | Yes | Yes |
| Universal Bots | No | Yes | Yes |
| Conversational Intelligence | NA | Yes | Yes |
| Maximum Training Utterances | 10,000 | 10,000 | 50,000 |
| ML Training Models | NA | Yes, only for the Standard Network Model | Yes |
| Maximum Test Cases per Batch Test Suite |
5,000 | 10,000 | 20,000 |
| Maximum Test Cases for Conversation Testing |
5,000 | 10,000 | 20,000 |
| Dashboards – Custom Widgets | No | 10 | Unlimited |
| Date range for Analytics | 3 Months | 3 Months | 1 year |
| Versions (History) | 10 Versions | 20 Versions | 40 Versions |
| IVR Sandbox | No | Yes | Yes |
| Access to Public API | Yes | Yes | Yes |
| AD Sync | No | No | Yes |
| SSO | Yes | Yes | Yes |
| Cloud Connector | No | Yes | Yes |
Support Plans
Kore.ai offers plans for technical support for resolving any of the defects and queries. Support plans are assigned to an individual bot and are independent of usage plans. It is comprised of four plans:
- Free Support Plan
- Default Support Plan
- Standard Plan
- Enterprise Plan
Free Support Plan
The Free Support Plan applies for bots that are not yet published and for bots that are published under free sessions.
Basic Plan
This is the default support plan for all the paid bots.
Standard Plan
This plan includes video conference support and better SLAs when compared to the Basic plan.
Enterprise Plan
This plan is targeted to serve enterprise users. It provides better support and SLAs when compared to Basic and Standard plans.
Plan Details
The following table lists offerings under the above-mentioned plans
| Support Offering | Plan | |||
|---|---|---|---|---|
| Free | Basic | Standard | Enterprise | |
| Community Access | Yes | Yes | Yes | Yes |
| No | Yes | Yes | Yes | |
| Video Conference | No | No | Yes | Yes |
| Incident Tickets | No | Yes | Yes | Yes |
| Relationship Manager | No | No | No | Yes |
| Support Availability | NA | 8*5 | 24*7 | 24*7 |
| S1 Critical – Initial Response |
NA | 4 Hrs | 2 Hrs | 30 Mins |
| S1 Critical – Resolution |
NA | 30 Days | 15 Days | 7 Days |
Plan Implementation
Most of the abovementioned restrictions are implemented while publishing the bot, not at the design time. For example, you are free to add as many FAQs as you want in a given bot but will not be able to publish more than 500 (under basic plan) FAQs.
The following restrictions are enforced at the bot development phase:
- Universal Bots
- Max. Test Cases per Batch Test Suite
- Dashboards – Custom Widgets
- Date range for Analytics
- Versions (History)
- IVR Sandbox
- AD Sync
- Data Retention
- Cloud Connector