OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Docs
  2. Virtual Assistants
  3. Channel Enablement
  4. Adding the Workplace by Facebook Channel

Adding the Workplace by Facebook Channel

This channel enablement flow is modified as per the changes implemented by Facebook post v7.2 of the product.

To add the Workplace by Facebook channel to your bot, you need a developer portal Facebook account to configure the connection between Facebook Workplace and Kore.ai. Kore.ai application must be authorized to send and receive messages from the Workplace by Facebook channel.

Add Workplace by Facebook Channel
To complete the following procedure, you must have an admin account in the Facebook Workplace Developers Portal (https://<Your Domain>workplace.com/work/admin).

  1. In Bot Builder, under the Bots section, click the bot you want to enable the Workplace by Facebook channel.
  2. On the Channels tab, click the Workplace by Facebook icon.
  3. The Workplace by Facebook Channel page is displayed.
  4. Go to the Configurations tab:
    • In the Communication Mode section, select one or both of the following:
      • Allow communication with a bot in a Workplace Group
      • Allow communication with a bot through a Work Chat
    • In the Manage Permissions section, set the following as per your requirements (click here for more on the permissions):
      • Message any member – To send messages to any group member. This permission is selected by default and is mandatory hence not editable.
      • Mention bot – Needed when the bot is mentioned in a post, to see the post and to reply to comments. This permission is selected by default and is required for the bot to respond to users in groups.
      • Manage group content – Required to post and comment in groups. This permission is selected by default and is required for the bot to respond to users in groups.
      • Create link previews – Needed to see links added to posts in order to display a preview for certain domains.
      • Read user email – Required to see any group member’s email address.
      • Read work profile – Required to see any group member’s complete profile, including phone number, department, and location.
      • Read org chart – Needed to check a group member’s profile to see who they report to and who reports to them;

      Note: You are advised to set the permissions correctly after evaluating the above-mentioned link carefully. Managing the permissions for your bot after installing the Kore.ai application on your workplace account needs you to uninstall the application on the workplace account and re-authorize it in the bot platform.

  5. Click Authorize.
  6. You are redirected to Workplace by Facebook page.
  7. Log in to your Facebook Workplace admin account.
  8. Click Add to Workplace to generate a page access token to enable access for the Kore.ai platform.
  9. Click Customize to provide the following details for the instance of Kore.ai application installed on Workplace by Facebook account:
    • integration logo
    • name
    • description
  10. The permissions needed by the Kore.ai bot is selected based upon the configuration given in step 4.
  11. Select the groups to which the bot needs to be added and click Add to Workplace.
  12. Once the instance of Kore.ai application is added to your Workplace by Facebook account, you are redirected to Kore.ai Bot Builder.
  13. In Bot Builder, from the Configuration tab, click Yes in the Enable Channel section; and click Save.
  14. The bot may require your Bots Admin approval and assignment before it is available to any users.

Edit the Channel

To edit the Workplace by Facebook channel,

  1. Hover over the channel to modify, and then click the Settings icon displayed to show the command menu displayed in the following image.
    Channels Tab - Workplace By Facebook
    Select one of the following commands to modify the channel:
  • Edit – Click to open the Workplace by Facebook channel setup page.
  • Disable/Enable – Click Disable to temporarily disable the use of the Workplace by Facebook channel for your bot. When the channel is disabled, click Enable to enable the use of the Workplace by Facebook channel.
  • Delete – Click Delete. On the Delete Confirmation dialog box, click OK to permanently delete the bot channel configuration.

    Warning: This operation is permanent, and cannot be undone.

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