OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Docs
  2. Virtual Assistants
  3. Advanced Topics
  4. Authorization
  5. Bot Authorization

Bot Authorization

Kore.ai Bot Builder Platform’s Enterprise Integration Framework provides support for multiple authentication models that can be configured at a task level for each bot to use both authenticated and unauthenticated tasks in the same configuration.

Developers can build custom authentication profiles for chatbots by defining subdomains through tenancy URLs, adding new fields through IDP form fields, and more. They can also test and validate the authorization definition before moving on to the next steps in the bot building process. The Platform passes user identity information and authentication tokens to the bot context as the web and mobile SDK initializes, so your chatbot can leverage existing authentication and authorization settings for end users.

Supported Authentication Models

Configure authentication for your chatbot to access third-party web services, with support for the following authorization types. The platform lets you quickly enable one authentication profile across all bots and tasks, or create custom profiles for each bot and task:

Basic Auth

A standard protocol to collect username and password information. Kore.ai uses SSL encryption in combination with basic authentication to help secure end-user information. For more information, see Setting Up Authorization using Basic Auth.

OAuth v2 password grant type

Define a custom authorization type for non-standard web service authorization types. For more information, see Setting Up Authorization using OAuth v2 password grant.

OAuth v1

Enables web applications or web services to access protected resources using an API without end-users having to disclose their login credentials to Kore.ai. For more information, see Setting Up Authorization using OAuth v1.

OAuth v2

The newest version of OAuth protocol focusing on specific authorization flows for web applications and web services. For more information, see Setting Up Authorization using OAuth v2.

API Key

Identification and authorization token generated or provided by a web application or web service used to identify the incoming application request, and in some cases, also provides authentication for secure access. For more information, see Setting Up Authorization using an API Key.

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