OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Docs
  2. Virtual Assistants
  3. Bot Settings
  4. Bot Functions
  5. Bot Functions

Bot Functions

Custom Script file enables you to collate and manage reusable utility JavaScript functions that can be used by different tasks, nodes, and other bot elements. Once you upload a custom script file to the bot, it reduces the redundant development efforts by making all the functions in the file accessible anywhere in the bot.

Using the Custom Script File

Let’s consider one use case from a shopping bot to understand how you can leverage the custom script file to reduce development overhead considerably. Take a look at the following conversation flow of a shopping bot that frequently presents consumers with multiple options to make a choice. In the below chat, the bot first prompts the user to select the product line by clicking women’s or men’s products, and then also prompts them to select a product type such as clothing, footwear, or accessories.

You can observe that both the product line and product type options in the above chat are identical in functionality, but only the choices that they show differ. Instead of hard-coding the functionality of the button template into each node, you can write a function in the custom script file that can be invoked by these nodes by passing options. Below is the sample function script to accomplish the functionality.

The following image shows how the function can be called from the nodes.

Uploading a Custom Script File

Follow these steps to upload the script file to the bot:

  1. Select the Build tab from the top menu
  2. From the left menu, select Configurations > Bot Functions
  3. Under the Custom Script, click Import.
  4. On the Import Custom Script dialog, click Browse and navigate to the script file in your local machine. Click Import.
  5. After the import is successful, click Done.

Updating Custom Script File

You can add or modify functions in the custom script file by downloading the file, making changes, and then importing it back to the bot. Importing a new custom script file replaces the existing file, which cannot be retrieved later. Therefore, we recommend you exercise caution and keep a copy of the downloaded file for backup.

  1. Select the Build tab from the top menu
  2. From the left menu, select Configurations > Bot Functions
  3. Under the Custom Script, click Download to save a copy of the file on your local computer.
  4. After you make changes to the file, click Import New.
  5. Click Browse to the location of the custom script file on your local computer and then click Import.
  6. Click Done when the import is complete.
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