Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
Dialog Task
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Importing and Exporting
Knowledge Extraction
Alert Tasks
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Configuring Digital Views
Digital Forms
How to Configure Digital Forms
Machine Learning
Model Validation
Fundamental Meaning
NLP Guidelines
Knowledge Graph
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
Context Management
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Custom Dashboard
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
Universal Bots
Enabling Languages
Smart Bots
koreUtil Libraries
Language Management
PII Settings
IVR Integration
General Settings
Import & Export
Collaborative Development
Usage Plans
Support Plans
API Overview
API List
API Collection
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
  1. Docs
  2. Virtual Assistants
  3. Bot Settings
  4. Plan & Usage
  5. Usage Plans

Usage Plans

The platform offers plans based on the Pay-as-you-go model. You can pay only for what you use in these plans and can purchase additional usage sessions by reloading your account. The Pay-as-you-go model is comprised of these plans:

  • Free Plan
  • Standard Plan
  • Enterprise Plan
  • You can choose the plan of your preference while publishing your assistant. Here are the available Usage Plans for publishing your virtual assistants:

    • The Free Plan and Standard Plan are available only in the global cloud instance (https://bots.kore.ai/)
    • The Enterprise Plan is available in all the global as well as the regional (EU and JP) instances
    • If you have an Enterprise Account, then the virtual assistants in your account are automatically assigned with an Enterprise Plan. 
    Free Plan Standard Plan Enterprise Plan
    Ideal if you are learning the platform or if you are conducting proof of concepts for your organization.  This is a pay-as-you-go plan and it is recommended if you are planning to launch for the actual end-users.  Suitable for organizations with high volumes and enterprise administration needs.

    5,000 requests/month 

    20 requests/minute

    Premium Features

    Conversation Designer, Knowledge Graph, Multi-engine NLP, Omnichannel Experience

    Basic Support

    Kore.ai Community

    Kore.ai Academy


    200 requests/minute

    Premium Features

    Conversation Designer, Knowledge Graph, Multi-engine NLP, Omnichannel Experience

    Basic Support

    Option to upgrade to Standard Support (Email tickets on weekdays). Starts at $1,000/month

    Unlimited Requests/session

    1,200 requests/minute

    Exclusive Features

    Premium Features + Topic Modeler, Universal Bots, Higher Limits, On-premise Deployments

    Enterprise Support

    Guided Success Program

    24*7 Availability (Email, Phone & Video)

    Usage Plan Limits

    The platform applies various limits and enforcements on the usage of the virtual assistant based on the plan associated with it.

    Feature Free Plan Standard Plan Enterprise Plan

    Monthly Requests Limit

    Every user input is considered as a request. The VA stops responding when the requests or credits are exhausted.

    5,000 per month As per credits. Minimum block purchase starts from $100 Custom

    Rate Limit for Requests

    Maximum requests (user messages) allowed per minute. 

    20 per minute 200 per minute 1,200 per minute

    Topic Modeler

    Analyze agent transcripts to auto-identify intents, entities and flows.

    No No Yes

    Storyboard / Conversation Designer

    Prototype and design multi-turn conversations.

    Yes Yes Yes

    Dialog Builder

    Build multi-turn conversations with a low code approach.

    Yes Yes Yes

    Dialog Tasks (Up to)

    Maximum dialog tasks allowed.

    200 200 400

    Alert Tasks (Notification frequency)

    Deliver timely, relevant, and personalized information to users. 

    Up to 500 notifications per hour Up to 500 notifications per hour Up to 2,000 notifications per hour

    Knowledge Extraction

    Extract FAQs from your existing documents like PDFs and webpages.

    Yes Yes Yes

    Knowledge Graph

    Turn static FAQs into an intelligent, personalized conversational experience.

    Yes Yes Yes

    FAQs (Up to)

    Maximum FAQs allowed.

    1,000 1,000 4,000

    Multichannel Support

    Deploy on the preferred voice and text channels of users. 

    All available channels All available channels All available channels

    Multilingual Assistants

    Interact with the assistant in multiple languages.

    Yes Yes Yes

    Multi-Engine NLP

    Leverage the power of FM, KG and ML engines for better NLP accuracy. 

    Yes Yes Yes

    Universal Bots

    Link multiple standard assistants to a Universal Bot for enabling collaboration between teams and providing a unified experience for your customers. 

    No No Yes

    Conversational Intelligence

    Handle contextual intents, follow-ups and interruptions.

    Yes Yes Yes

    Total Training Utterances (Up to)

    Utterances are the training data for the ML Models.

    10,000 10,000 50,000

    ML Training Models

    Experiment with various training models to get the best NLP accuracy.

    Standard Standard Advanced

    Test Cases per Batch Test Suite (Up to)

    Measure the NLP accuracy by running automated tests. 

    10,000 10,000 20,000

    Test Cases for Conversation Testing (Up to)

    Test intent fulfillment by automating end-to-end conversational flows.

    1,000 1,000 5,000

    Rate Limit for Batch Testing

    Maximum batch test executions allowed.

    10 per day 10 per day 20 per day

    Rate Limit for Conversation Testing

    Maximum conversation test exeutions allowed.

    10 per day 10 per day 20 per day

    IVR Sandbox

    Test end-to-end IVR experience using Kore.ai’s sandbox.

    Yes Yes Yes

    Pre-built Analytics

    Evaluate the assistant’s performance using out of the box metrics. 

    Yes Yes Yes

    Custom Analytics (Widgets)

    Create custom dashboards based on your business requirements. 

    10 Widgets 10 Widgets Unlimited

    Date Range for Analytics

    Data retention and data viewing limits.

    3 Months 3 Months 1 Year

    Versions (History)

    Create, store and restore copies of the current state of the assistants.

    20 Versions 20 Versions 40 Versions

    Deployment Model

    Choose from On-prem, Hybrid & Cloud models for hosting the assistants. 

    Cloud Cloud Cloud, Hybrid & On-Premises

    Basic Support

    Access to Community, Academy and Documentation.

    Yes Yes Yes

    Standard Support

    Email support on weekdays (8*5, local timezone).  

    Not Available Option to upgrade to Standard Support Plan. Refer to Support Plans for more details.

    Enterprise Support

    Email, phone and video support (24*7). Guided success program.  

    Not Available Not Available Option to upgrade to Enterprise Support Plan.

    AD Sync

    Sync and import key user info from your organization’s directory.

    No No Yes


    Single Sign-On authentication for your domain users.

    Yes Yes Yes

    Data Retention

    Limit on user data retention.

    Standard Standard Advanced

    Cloud Connector

    Connectors to establish secure communications through the firewall.

    No No Yes

    Collaborators (per assistant)

    Invite team members for collaborative development. 

    Unlimited Unlimited Unlimited

    Access to Public APIs

    Design, build and monitor the assistants using APIs. 

    Yes Yes Yes

Subscription to Usage Plan

You can publish assistants in Regular Accounts by choosing any of the available plans. Selecting a Usage Plan is required for publishing a virtual assistant. If you are in an Enterprise Account, you do not need to select a plan as the platform automatically subscribes your assistant to Enterprise Plan.

  • Publish in Free Plan
    • If the virtual assistant is published in the Free Plan, then the request will be instantly approved.
    • You can see the available billing units from the Plan and Usage module.
  • Publish in Standard Plan
    • You can publish the assistant in Standard Plan by completing the payment as per the plan definition.
    • You will be redirected to our payment gateway for completing the transaction
    • Post successful payment processing, you will be redirected to the platform
    • You can see the available credits and the corresponding billing units from the Plan and Usage module.
  • Publish in Enterprise Plan
    • Virtual assistants in Enterprise Account are automatically published in the Enterprise Plan
    • You can reach out to us from by clicking contact us if you would like to upgrade your account to an Enterprise Account

Following are the different ways in which you can subscribe to Usage Plans. This is applicable for the Free Plan as well as the Standard Plans.

  • Builder
    • If ‘Auto Approval’ of deploy/publish requests is enabled for your account, then you can choose a required plan while publishing the assistant.
    • ‘Auto Approval’ is enabled for all accounts by default. Your enterprise administrator may choose to disable it as per your organization’s policies.
    • You can choose to submit the publish request to your administrator even when the Auto Approval is enabled.
    • Do note that you can choose different plans for assistants in the same account. You can have some of your assistants in Free Plan and some in Standard Plan.
  • Admin Console
    • The administrator of your account can associate a suitable Usage Plan before approving the virtual assistant’s deployment/publish request.

Publishing an Assistant in Free Plan

Follow these steps to publish an assistant:

  1. Open the Assistant whose tasks you want to publish.
  2. Select Deploy tab from the top menu
  3. From the left menu select Bot Management -> Publish.
  4. The Publish page opens with all the bot tasks selected by default.
  5. Clear the checkboxes of any tasks you do not want to publish, and then click Next.
    Note: If you select to publish tasks without including the NL Model, then any unpublished training data will not be published and will be associated with the auto-created in-development version of the respective tasks.
  6. Enter any useful comments for the Bots Admin and click Confirm.
  7. Once you click confirm, you are redirected to select the plan for your account.
  8. You can select the following plans:
    • Free Forever – A free account plan with basic features.
    • Standard – A pay-as-you-go account plan with $0.01 charger per user request.
    • Enterprise Custom – A custom plan with unlimited requests per session.
  9. For more information about each plan, click learn more.

Upgrading from the Free to Standard or Custom Plan

Follow these steps to upgrade your plan:

  1. Once the Assistant is published.
  2. Select Manage tab from the top menu
  3. From the left menu select Plan & Usage and click Upgrade Plan.
  4. Once you click upgrade plan, you can either Choose a Standard Plan or Contact Kore.ai team for purchasing a custom plan.
  5. Click Choose Plan and enter the amount in the Amount to Credit field and click Authorize Payment.
  6. Enter the following payment details to purchase a standard plan:
    • Billing Information 
    • Payment Method
  7. Fill all mandatory details and complete the payment process to upgrade to a standard plan.

Usage Details

You can find your virtual assistant’s Billing Units usage from the Plans and Usage module. You can view the data on the screen or export it to a CSV file. You can view the usage as Billing Sessions or Billing Units based on the plan in which the assistant is published. 

  • If your virtual assistant is in an Enterprise Account, then the Billing Units will be presented as Billing Sessions
  • If your virtual assistant is in a Standard Account, then the Billing Units will be presented as Billing Requests

View Usage Information

To view the current plan and the usage data, follow these steps:

  1. Log on to the Bot Builder and select the Bot
  2. Select the Manage tab from the top menu
  3. From the left menu click Plan & Usage
  4. The Plan & Usage page will show the current plan, credits and sessions available
  5. You can:
    • view the billing sessions consumed for a bot in a given period from the Bot Builder
    • filter the billing sessions based on:
      • Date (1 Week, 2 Weeks, 4 Weeks) – count per day
      • Month (1 Month, 2 Months, 3 Months, 6 Months) – count per month
      • Custom – choose a date period – count per day
    • export the billing sessions into a CSV format
  6. Further, you have an option to:
  7. Enterprise accounts do not have the option to change payment or reload. You need to contact the support team for any assistance.
  8. You will be directed to the payment page with various payment options to choose from and complete the transaction.
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