OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Docs
  2. Virtual Assistants
  3. Bot Settings
  4. Bot Management
  5. Using Bot Variables

Using Bot Variables

Bot variables help you capture values that are commonly used by different tasks, nodes, and other bot elements. You can configure a bot variable as a key-value pair once in the bot settings and substitute key with value at runtime during the conversation flow.

By capturing frequently used values in a single place, bot variables provide the advantages of reusability and consistency.

For example, let’s say you are testing a flight booking bot using a staging endpoint. If you configure the endpoint as a variable, it helps you to call the API from several places quickly. When you want to change the staging endpoint to production while publishing the bot, it is easy.

Similarly, variables can be used to externalize content for messages and prompts from the dialog flow definition.

Kore.ai platform allows bot developers to define two types of variables – Environment and Content.

Environment Variables

(Previously called Global Variables)

Environment variables are a primary type of bot variables where you define a key-value pair and use the variable across the bot. As the variables are declared globally, they can be used at any point in the bot configuration.

Some of the typical use-cases where a developer can use environment variables are:

  • To manage the bot across environments having different endpoint URLs. The bot can be exported and imported based on the environment, and the infrastructure team will need to modify only the variable configuration file.
  • To define and manage the bot response that is repeated within the bot configuration as variables.
  • Authorization Token
  • Channel-related tokens and URLs

Post the release of v8.1 of the platform, for on-prem installations, multiple value sets can be stored for these environment variables using Collections, refer here for more.

Content Variables

Bot building essentially requires extensive content management efforts. When it comes to multi-language bots, it also involves tedious coordination efforts between the developers and globally-distributed content authors or copyright team.

Content variables enable you to overcome that by abstracting bot flow development efforts from authoring or editing the content. Using Content Variables, programmers can avoid hard-coding the bot content, such as prompts, messages, or any data presented to the user, into bot components, and instead point to specific variables in centrally managed Content Variables files for each bot language.
You can export the language-specific content variable files to content editors, without exposing any bot configurations. The writers can author the content in the exported file, which you can import back into the bot.

Defining Bot Variables

Follow these steps to add or edit bot variables:

  1. Open the bot for which you want to add the variables
  2. Select the Build top menu
  3. From the left menu, under Configurations, select either Environment Variables or Content Variables
  4. On the Variables page, click Add Variable and enter the following details:
    • Variable Name: Enter a name without any special characters, for example, Bots Environment.
    • Value: Add a String expression. This string replaces the variable everywhere it is invoked.
      Note: For content variables, you need to enter different values for each bot language. Refer to the next section to learn how.
    • Enter developer notes in the Notes field. While this is an optional field, entering useful notes can help the developer working on the target bot to understand and provide relevant values.
    • Group can be used to categorize the variable.
    • Assign a Namespace if enabled (refer here for more).
  5. Click Save.
  6. Repeat steps 3-5 to add or edit more variables.

Entering Language-Specific Values

To add language-specific values for content variables, you first need to switch the bot language. You can switch the language by clicking the name of the currently-enabled language from the top-right corner of the bot’s page and then selecting another language as follows:

After switching the language, go to Build > Configurations > Content Variables page and click the edit icon next to the relevant variable. Replace the text in the Value field in the enabled language.

Using Environment Variables

You can invoke an environment variable in plain text mode (Standard editor) using the following syntax:
{{env.variableName}}

If you are using it in JavaScript mode, it is env.variableName
Here’s an example from a bot that uses two environment variables called botType and parameters to determine different bot environments such as development, testing, and production. The following script node in one of the bot’s tasks captures the base URL of the bot, depending on the current bot environment.

The URL in the following service node changes based on the captured URL

Using Content Variables

You can invoke a content variable in plain text mode (Standard editor) using the following syntax.
{{content.variableName}}

If you are using it in JavaScript mode, it is content.variableName
Here’s an entity node of a multi-language flight booking bot that captures the source airport of the users. It uses a content variable instead of a hard-coded user prompt.

When the bot reaches this node as a part of the user interaction, the user prompt changes depending on the language of the interaction (provided you entered the respective variable values for all the enabled languages).

Importing and Exporting

You can import and export bot variables between bots.

  1. On any of the Bot Variables page accessible from Build > Configurations -> (Environment/Content) Variables,
  2. Click the ellipses next to Add Variables
  3. To Import: Select Import to import variables from a JSON or CSV file
    • Since the import will replace the existing variables, you are advised to take a backup of the same.
    • After taking a Backup, Proceed with the Import
    • Select a JSON or CSV file to import (see below for the file format)
  4. To Export: From Export select the preferred format for the export file:
    • Bot variables are exported in the form of a JSON, CSV file based upon your selection.
    • This file includes both environment and content variables.

The Bot Variable file contains the following information, the same needs to be present in your Import file. CSV files need a header row. You are advised to refer to the Export (or backup) file and use the same format for the Import file.

  • key (mandatory) – name of the variable
  • scope  – the scope of the variable corresponds to the Setup Option at the time of variable declaration (if not provided will be set to prePopulated) and can be
    • prePopulated,
    • askOnInstall, or
    • hidden
  • value – the value of the variables
  • variableType (if not set will default to env)-
    • env for Environment and
    • locale for Content Variable
  • audioTag -for the player details in case IVR enabled
  • group – group name
  • hint – description of the variable

Sample CSV file:

Sample JSON file:

[
  {"key":"hosturl",
   "value":"https://bots.kore.ai",
   "hint":"This is the URL of environment which can be used across the endpoints configured in the bot",
   "audioTag":"",
   "variableType":"env",
   "scope":"prePopulated",
   "group":"URLS"}
]
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