OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Docs
  2. Virtual Assistants
  3. Bot Settings
  4. Plan & Usage
  5. Support Plans

Support Plans

Here are the available Support Plans for publishing your virtual assistants. Subscription to Support Plans is optional. 

  1. All published virtual assistants get Basic Support by default.
  2. You can choose to subscribe to a paid Standard Support plan for comprehensive support from Kore.ai experts. 
  3. You can reach out to us from there (https://kore.ai/contact-us/) for upgrading to Enterprise Support. 

Support Plan Limits

The following are the Support Plans available for virtual assistants. 

Community Support Standard Support Enterprise Support
SUPPORT CHANNELS

Kore.ai Academy

Learn the platform concepts at your own pace and get certified.

Yes Yes Yes

Kore.ai Documentation

In-depth user guides, how-to articles,  and API guides. 

Yes Yes Yes

Community Support

Ask questions, get tips, and find support from other users.

Yes Yes Yes

Email

Get help from our Support Team via email.

No Yes Yes

Video Conference

Collaborate with our Support Team over live video calls.

No Yes Yes
SUPPORT TYPE

Incident Tickets

Get access to the support portal to report incidents and track resolutions.

No Yes Yes

Guided Success

Engage with our specialists for a tailored success program.

No No Yes

Support Availability

Get active support based on the support plans.

No 8×5 Availability (Local Time Zone) 24×7 Availability
SERVICE LEVEL AGREEMENT **

S1 Critical – Initial Response *

Response time for initial analysis of S1 Critical incidents.

24 Hrs 30 Mins

S1 Critical – Resolution *

Resolution time for addressing S1 Critical incidents.

30 Days 7 Days

 

* Severity 1 (S1 Critical) incidents are the ones that render the Platform completely unusable or nearly unusable or introduce a high degree of operational risk. 

** Please reach out to Kore.ai Support for complete information about the support offerings and SLAs.

Support Usage

Apart from the virtual assistant usage plan, you can also view the support plan details. Every paid virtual assistant comes with a basic support plan.

  1. Current plan details with the option to change or cancel the same. Refer here for support plans.
  2. Renewal date
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