OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Docs
  2. Virtual Assistants
  3. Channel Enablement
  4. Adding the WhatsApp Business Messaging Channel

Adding the WhatsApp Business Messaging Channel

To add the WhatsApp Business Messaging channel to your bot, you will need create an account on Infobip (messaging provider that enables the channel by providing single API for exchange of messages between the client and WhatsApp Business Messaging), collect a number and provide the webhook URL as generated by Kore.ai.

Adding the WhatsApp Channel using Infobip Application

NOTE: To complete this procedure, you must already have a Infobip account. This is one of the messaging provider for enabling WhatsApp Business Messaging.

Before proceeding:

  1. Login to Infobip developer portal.
  2. Navigate to Settings section under User Profile from the left navigation.
  3. Click the View Assigned Numbers link and note the assigned number.

From the Bots platform:

1. In the Bots section of the Bot Builder, click the Bot that you want to add the Slack channel to.

2. On the Channels tab, click the WhatsApp Business Messaging icon. The WhatsApp Business Messaging Channel page gets displayed.

3. Navigate to the Configurations tab and enter the following fields:

a. Phone Number – use the Assigned Number from the Infobip account.

b. Base URL: Get the Base URL here from Infobip to which Kore.ai should be sending the messages when the Whatsapp Business Messaging channel is enabled.

c. Username and Password: Infobip’s API requires authentication and uses the basic authorization for sending and receiving messages over the API.
Make note of ‘Username’ and ‘Password’ of Infobip’s account holder and provide them in the configuration tab of this page.

d. Webhook URL: Copy the webhook URL provided in the configuration tab and update the same on Infobip developer portal for Infobip to send the received messages from the subscriber (Whatsapp Business Messaging).


4. Enable Channel and complete the channel setup.

NOTE: If you are using the development sandbox on Infobip, once the channel is enabled and published, you will need to send messages in the format “<Keyword on infobip> <User input>” Ex: Kore Hi

Adding the WhatsApp Channel Using GupShup Application

NOTE: To complete this procedure, you must already have a GupShup account.

To create a GupShup application, follow these steps:

1. Log in to the GupShup portal and navigate to the Dashboard → Whatsapp section.

2. If this is your first app, click the ‘+’ (Create App) icon to create an app.

3. On the Create App screen, select the app type and enter the name. Click next to continue and follow the given steps to complete app creation.

guphup-whatsapp

Create a new WhatsApp Business Account

To create a new WABA (WhatsApp Business Account) when creating a Gubshup app, follow these steps:

1. Click Go Live to view the following popup screen.

2. Select the relevant option and submit the required details to Whatsapp to get the WABA created.

3. Once the account is created, you’ll get the WABA ID, Mobile number and Password.

4. Copy the Mobile number to the Phone Number field.

5. Copy the WABA ID to the userName or Id field.

6. Copy the Password to the Password field.

Please refer to this documentation link for more information.

Note: Webhook URL will be available on your channel configuration page. To configure the Kore.ai webhook URL in Gupshup, please reach out to the Gupshup customer support team that will configure the inbound messages to the bot on customer’s behalf.

Editing the Channel

To edit the channel, hover your mouse over the channel and click to modify. You can make necessary updates to your channel configurations and save them. You may also disable or delete the channel information by clicking the Settings icon.
Select one of the following commands to modify the channel:

  • Disable/Enable – Click Disable to temporarily disable use of the WhatsApp Business Messaging channel for your Bot. To enable the use of the WhatsApp Business Messaging channel, click Enable.
  • Delete – Click Delete, and then click OK in the Delete Confirmation dialog to permanently delete the Bot channel configuration.
Warning: This operation is permanent, and cannot be undone.
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