OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Docs
  2. Virtual Assistants
  3. Channel Enablement
  4. Adding the Telegram Channel

Adding the Telegram Channel

To add Telegram as a channel to your Kore.ai bot, you must create a bot in the Telegram platform. Adding the Telegram channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their Telegram account. To add the Telegram channel to your bot, you must:

  1. Add BotFather as a Contact on Telegram – To enable the Telegram channel on your bot, log in to Telegram and add BotFather as a contact to create a new bot on Telegram.
  2. Create a Bot in Telegram – To set up Telegram as a channel, create a bot in the Telegram platform using its default built-in bot called @BotFather. Initially, to enable the Telegram channel, you must create and register for a developer account in the Telegram portal.
  3. Get Access Token – You are provided an access token as a part of bot creation that you need to reserve for channel configuration.
  4. Enable Channel – After entering the configuration data in Bot Builder, enable the channel.

To add the Telegram channel, follow the below steps:

  1. In the Bots section of the Bot Builder, click the bot you want to add the Telegram channel to.
  2. On the Channels tab, click the Telegram icon. The Telegram Channel page is displayed.
  3. In a new browser, log in to Telegram and search for @BotFather from the Search bar as shown below.
  4. Select @BotFather bot and click START. If @BotFather is already part of your contacts, proceed to the next step directly.
  5. In the chat section, type /newbot in the Message box and click Send.
  6. On sending the /newbot message, BotFather prompts you to enter a Name for the new bot to be created. Preferably, give the same name as that of the Kore bot for which the channel is enabled.
  7. After providing the name, BotFather prompts for the Username for the new bot to be created. Provide any name that ends with the bot. For example, sample_bot or SampleBot.
  8. After providing the username, BotFather displays a confirmation message and access token. Reserve the access token to enter in the Configurations tab of the Telegram Channel page.
  9. Go to the Configurations tab of the Telegram Channel page, enter the Bot Name of your Telegram bot in the Bot Name field.
  10. Enter the Access Token that was displayed as a part of bot creation.
  11. Select Yes and then click Save to enable the Telegram Channel for your bot.

Edit Telegram Channel

To edit the Telegram channel, follow the below steps:

  1. Hover over the channel and click to modify. You can make necessary updates to your channel configurations and save them.
  2. You can also disable or delete the channel information by clicking the Settings icon.

Select one of the following commands to modify the channel:

  • Disable/Enable – Click Disable to temporarily disable the use of the Telegram channel for your bot. To enable the use of the Telegram channel, Click Enable.
  • Delete – Click Delete. On the Delete Confirmation dialog box, click OK to permanently delete the bot channel configuration.
Warning: This operation is permanent and cannot be undone.

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