OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Docs
  2. Virtual Assistants
  3. Channel Enablement
  4. Adding the Microsoft Teams Channel

Adding the Microsoft Teams Channel

To add Microsoft Teams channel to your bot, you must create a bot in the Microsoft Bot Framework account to configure the connection between Microsoft Teams and Kore.ai. To add the Microsoft Teams channel to your bot, follow the below steps:

  • Register the Bot – You must create a bot in the Microsoft Bot Framework by adding all the bot details and creating the App ID and Password. To register the bot, you must have created and registered for a free account in the Microsoft Bot Framework developer portal.
  • Enable Channel – After registering the bot, enable the channel.
  • Publish Channel – After the channel is enabled and all configurations are verified, you can optionally publish the bot to make it available for developers.

Register the Bot with Microsoft Teams channel

To set up Microsoft Teams as a channel, you must register a Bot Channel service in Azure and enable a webhook for the platform to receive messages.
You need an active subscription to Azure services with admin access to subscribe for a new Azure service.

Register a Bot Channel

  1. Log in to the Microsoft Bot Framework portal.
  2. On the portal menu, click + New.
  3. Search and select Bot Channels Registration from the search window.
  4. Click Create and proceed to the next screen to enter the details.
  5. Enter all the required details to register the bot channel.
  6. From the Bot Builder platform, copy the Webhook URL from the Configurations tab of the Channel page for Microsoft Teams and provide it in the Messaging Endpoint field.

App Association

The Bot Channel Regsitration must be associated with a Microsoft App ID and Password. You can choose to go with the default option of Auto-create App Id and password if you want your bot to be available for multiple tenants or users outside of your Azure domain. You can also choose to create your own App ID and password and define who is eligible to access your bot. Follow the instructions available here for more details.

  1. Click Create to complete the registration.
  2. After successful creation, you are redirected to the Dashboard of your Azure account.

Configure App Id and Password

From your Azure Dashboard, select the resource that you have created in the previous steps. You are redirected to the details page of the new resource that you have created.

  1. On the left pane, click Settings > Manage next to the Microsoft App ID field.
  2. Click Generate New Password to create a new password for your app.
  3. Make a note of the password displayed on the pop-up screen and enter it in the Configurations tab of the MS Team channel enablement page on the bots platform.
  4. Click Ok to go back to the previous screen.
  5. Make a note of the App ID and enter in the ‘Configuration’ tab of the MS Team channel enablement page on the bots platform.
  6. Click the Save option at the end of the page to save your changes.

Enable Microsoft Teams Channel

  1. On the menu, go to the Channels and select the MS Teams channel.
  2. You are redirected to the channel information page. Review the information and click Save to complete the channel setup.

To enable Microsoft Teams channel, follow the below steps:

  1. In the Bots section of the Bot Builder, click the bot you want to add the Microsoft Teams channel to.
  2. On the Channels tab, click the Microsoft Teams icon. The Microsoft Teams channel page is displayed.
  3. Go to the Configuration tab of the Microsoft Teams channel page to update or review the app configurations and enable the channel.
Note: Web Chat option of Bot Framework is not supported.

Edit Microsoft Teams Channel

To edit the Microsoft teams channel, follow the below steps:

  1. Hover over the channel and click to modify. Make necessary updates to your channel configurations and save them.
  2. You can also disable or delete the channel information by clicking the Settings icon.

    Select one of the following commands to modify the channel:
  • Disable/Enable – Click Disable to temporarily disable the use of the Microsoft Teams channel for your bot. To enable the use of the Microsoft Teams channel, Click Enable.
  • Delete – Click Delete. On the Delete Confirmation dialog box, click OK to permanently delete the bot channel configuration.
Warning: This operation is permanent and cannot be undone.
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