OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Docs
  2. Virtual Assistants
  3. Channel Enablement
  4. Adding the Google Chat Channel

Adding the Google Chat Channel

To launch your bot on Google chat, you must:

  • Enable Google Chat API
  • Create a Service Account
  • Set Up the Integration.
  • Set Up the Bot Configurations

Enable Google Chat API

  1. Log in to Google Developer Console.
  2. Click Enable APIs and Services.
  3. Search and select Google Chat API.
  4. Click Enable.
  5. On enabling the API, you are redirected to the Overview page of the Google Chat API.

Set Up API Configurations

  1. Go to the Configurations section from the left pane and provide all the required details like:
    • Bot name
    • Avatar URL
    • Description
  2. Under Functionality choose both Bot works in direct messages and Bot works in rooms options.
  3. Under Connection Settings:
    • Select the Bot URL option.
    • Enter the Webhook URL provided by Kore.ai from the Configurations tab of the channel setup page.
  4. Select the appropriate option under Permissions.

Create a Service Account

You must set up the credentials to facilitate the integration.

  1. From the Credentials page, click Create credentials and select the Service account.
  2. From the Service account drop-down list, select the New service account option.
  3. Provide a name for your service account, service account description, and click Create and Continue.
  4. Once the service account is created there are 2 optional steps:
    • Grant this service account access to project
    • Grant users access to this service account
  5. Click on the Done button.
  6. Once a service account is created navigate to the Credentials page and click on Manage service accounts.
  7. Navigate to the Manage service accounts page.
  8. From the Manage service accounts page click on Manage keys.
  9. From the Manage Keys page click on Add Key button, select Create new key from the drop down, select JSON option, and click on Create button.

A JSON file will be generated and you need to copy the client_email, and private_key that needs to be inputted into the respective section of the configurations tab of the channel setup page.

Set Up the Bot Configurations

  1. In the Bot Platform, navigate to the Configuration page for the Google Chat channel.
  2. Enter the following configuration details:
    • WEBHOOK URL – Copy this URL and provide it in the Configurations of Google Chat API page.
    • Client Email Copy the value of the client_email field present in the credentials JSON file of your Service Account and enter it here.
    • Private Key Copy the value of the private_key field present in the credentials JSON file of your Service Account and enter it here
  3. Select the Yes and click Save to enable Google Chat channel.
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