OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Docs
  2. Virtual Assistants
  3. Channel Enablement
  4. Adding the Facebook Messenger Channel

Adding the Facebook Messenger Channel

To add the Facebook Messenger channel to your bot, you need a developer Facebook account to configure the connection between Facebook Messenger and Kore.ai. Adding the Facebook Messenger channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their Facebook accounts. To add Facebook Messenger as a channel, you need to:

  1. Create App– Create an app on the Facebook developer portal.
  2. Get Page Details- Associate your Facebook page with the app and generate the Page Access Token. You need to create a Facebook page if you do not have one already.
  3. Setup Webhook- To enable Facebook Messenger as a channel for your bot, you must set up a webhook integration between your app and the bots platform.
  4. Submit for Approval- Submit the Facebook app for approval to enable the Facebook Messenger channel for your bot.

Add Email Channel

  1. Under the Bots section of the Bot Builder, click the bot for which you want to add the Facebook Messenger channel.
  2. On the Channels tab, click the Facebook Messenger icon. The Facebook Messenger page is displayed.
  3. In a new browser, log in to the Facebook developer portal and select the Add a New App option from the My Apps section. Enter all the relevant details for your app and click Create App ID.
  4. Your App is created and you are redirected to the App setup page. Select Messenger and click Set Up to continue. You are redirected to the Settings page.
  5. You need to associate a page with the app and generate the Page Access Token from the Token Generation section. If you do not have a page, you can create a Facebook page here.
  6. Copy the Page Access Token and enter it in the Configurations tab of the Facebook Messenger channel page.
  7. Locate the App ID of this page present on top of the page and enter it in the Configurations tab.
  8. Go to the main settings menu and select Basic settings; capture the App Secret and enter it in the Configurations tab of the channel page.
  9. From your Facebook account, go to the Facebook page you have selected above. From the About menu, copy Page ID and enter it in the Configurations tab of the Facebook Messenger channel page.
  10. Go to the Webhooks section under Settings and click Setup Webhooks to configure the Webhook between your app and the bots platform.
  11. Use the Callback URL and Verify Token provided in the Configurations tab of the channel page and enter them in appropriate fields in your Facebook apps configuration.
  12. Select messages, messaging_postbacks, messaging_optins, message_deliveries, message_reads under Subscription fields.
  13. Click Verify and Save.

  14. Under the Webhooks section, select the page you have used to generate the page token and click Subscribe.

  15. Submit the Facebook app for approval. Once approved, you can enable the Facebook Messenger channel for your bot. For more info on how to submit the app, click here.

Edit the Facebook Messenger Channel

To edit the Facebook Messenger channel, hover your mouse over the channel and click to modify. You can make necessary updates to your channel configurations and save them. You may also disable or delete the channel information by clicking the Settings icon.

Select one of the following commands to modify the channel:

  • Disable/Enable – Click Disable to temporarily disable the use of the Facebook Messenger channel for your Bot. To enable the use of the Facebook Messenger channel, Click Enable.
  • Delete – Click Delete, and then click OK in the Delete Confirmation dialog to permanently delete the bot channel configuration.
Warning: This action is permanent, and cannot be undone.
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