OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Docs
  2. Virtual Assistants
  3. Channel Enablement
  4. Adding the Cisco Webex Teams

Adding the Cisco Webex Teams

To add the Cisco Webex Teams (formerly Cisco Spark) channel to your bot, the developer must create a bot app and an integration app in Cisco Webex Teams.

Adding the Cisco Spark channel to your Kore.ai bot is a four-step process to allow end-users of your bot to interact with your bot using their Cisco Spark accounts. To add the Cisco Spark channel to your bot, follow the below steps:

  1. Create a Cisco Spark App – In your Spark for Developers account, you must create an app to provide authorization for communication between Cisco Spark and your Kore.ai bot. To create a Cisco Spark app, you must have created and registered for a free account in the Spark for Developers portal.
  2. Get an Access Token – To use Cisco Spark as a channel for your Kore.ai bot, have a valid Spark Bot Username and generate an access token to provide authentication for communications.
  3. Setup Integration – Define the Cisco Spark integration to your Kore.ai bot by adding the Call Back URL to Kore.ai and setting the Cisco Spark app Scopes to receive and send messages to and from Cisco Spark.
  4. Enable – After setting up the Cisco Spark app and entering configuration data in Bot Builder, you must enable the channel.

Create Bot with Cisco Webex Team

  1. Log in to the Cisco Webex Developer Portal and proceed to the Start Building Apps page or to the My Webex Apps page.
  2. Click the Create a New App option and choose the Create a Bot option.
  3. Provide all the required information to create the bot and click on Add Bot.
  4. This step will create a Bot User and an Access Token is also generated for accessing this bot.
  5. Make a note of the Bot Username and Access Token from this page.

Enable Cisco Webex Team channel from Bot Builder

  1. In Bot Builder, under the Bots section, click the bot that you want to add the Cisco Spark channel to.
  2. On the Channels tab, select the Cisco Webex Teams channel to open the corresponding channel page.
  3. Enter the Bot Username and Access Token from the previous step.
  4. Make a note of the Redirect URL.

Set Up Integration with Cisco Webex Team

  1. On the Cisco Webex Team Developer portal, click the Profile drop-down list on the top-right and go to the My Webex Apps page.
  2. Click Create a New App and choose the Create an Integration option to add a new integration app for Spark.
  3. Provide all the required details to create the integration like integration name, description, logo, etc. This information must be user-facing as this is displayed to end-users in the permissions dialog.
  4. For Redirect URI(s), copy Redirect URL from the previous step.
  5. Under Scopes, select spark:all for enabling bot communication.
  6. After providing all the required information, click the Add Integration to create the new integration app.
  7. This step creates a new integration app and also generates the Client ID and Client Secret for this app.
  8. Make a note of the Client Id and Client Secret.

Complete Cisco Webex Team Channel Configuration from Bot Builder

  1. In the Bot Builder platform, on the Channel Configuration page, enter the Client ID and Client Secret noted in the previous step.
  2. Enable Channel to complete the configuration.
  3. Save the configuration.

Edit Cisco Spark Channel

To edit the Cisco Spark channel, hover over the channel to modify, and then click the Settings icon displayed to show the command menu.

Select one of the following commands to modify the channel:

  • Edit – Click to open the Cisco Spark Channel setup page.
  • Disable/Enable – Click Disable to temporarily disable the use of the Cisco Spark channel for your bot. When the channel is disabled, click Enable to enable the use of the Cisco Spark channel.
  • Delete – Click Delete. On the Delete Confirmation dialog box, click OK to permanently delete the bot channel configuration.

    Warning: This operation is permanent, and cannot be undone.

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