Usage Plans

The platform offers plans based on the Pay-as-you-go model. You can pay only for what you use in these plans and can purchase additional usage sessions by reloading your account. The Pay-as-you-go model is comprised of these plans:

• Free Plan
• Standard Plan
• Enterprise Plan

You can choose the plan of your preference while publishing your assistant. Here are the available Usage Plans for publishing your virtual assistants:

• The Free Plan and Standard Plan are available only in the global cloud instance (https://bots.kore.ai/)
• The Enterprise Plan is available in all the global as well as the regional (EU and JP) instances
• If you have an Enterprise Account, then the virtual assistants in your account are automatically assigned with an Enterprise Plan. 

Free Plan	Standard Plan	Enterprise Plan
Ideal if you are learning the platform or if you are conducting proof of concepts for your organization.	This is a pay-as-you-go plan and it is recommended if you are planning to launch for the actual end-users.	Suitable for organizations with high volumes and enterprise administration needs.
5,000 requests/month  20 requests/minute Premium Features Conversation Designer, Knowledge Graph, Multi-engine NLP, Omnichannel Experience Basic Support Kore.ai Community Kore.ai Academy	Pay-as-you-go 200 requests/minute Premium Features Conversation Designer, Knowledge Graph, Multi-engine NLP, Omnichannel Experience Basic Support Option to upgrade to Standard Support (Email tickets on weekdays). Starts at $1,000/month	Unlimited Requests/session 1,200 requests/minute Exclusive Features Premium Features + Topic Modeler, Universal Bots, Higher Limits, On-premise Deployments Enterprise Support Guided Success Program 24*7 Availability (Email, Phone & Video)

Usage Plan Limits

The platform applies various limits and enforcements on the usage of the virtual assistant based on the plan associated with it.

Feature	Free Plan	Standard Plan	Enterprise Plan
LIMITS
Monthly Requests Limit Every user input is considered as a request. The VA stops responding when the requests or credits are exhausted.	5,000 per month	As per credits. Minimum block purchase starts from $100	Custom
Rate Limit for Requests Maximum requests (user messages) allowed per minute.	20 per minute	200 per minute	1,200 per minute
CONVERSATION BUILDER
Topic Modeler Analyze agent transcripts to auto-identify intents, entities and flows.	No	No	Yes
Storyboard / Conversation Designer Prototype and design multi-turn conversations.	Yes	Yes	Yes
Dialog Builder Build multi-turn conversations with a low code approach.	Yes	Yes	Yes
Dialog Tasks (Up to) Maximum dialog tasks allowed.	200	200	400
Alert Tasks (Notification frequency) Deliver timely, relevant, and personalized information to users.	Up to 500 notifications per hour	Up to 500 notifications per hour	Up to 2,000 notifications per hour
KNOWLEDGE MANAGEMENT
Knowledge Extraction Extract FAQs from your existing documents like PDFs and webpages.	Yes	Yes	Yes
Knowledge Graph Turn static FAQs into an intelligent, personalized conversational experience.	Yes	Yes	Yes
FAQs (Up to) Maximum FAQs allowed.	1,000	1,000	4,000
ADVANCED FEATURES
Multichannel Support Deploy on the preferred voice and text channels of users.	All available channels	All available channels	All available channels
Multilingual Assistants Interact with the assistant in multiple languages.	Yes	Yes	Yes
Multi-Engine NLP Leverage the power of FM, KG and ML engines for better NLP accuracy.	Yes	Yes	Yes
Universal Bots Link multiple standard assistants to a Universal Bot for enabling collaboration between teams and providing a unified experience for your customers.	No	No	Yes
TRAINING, TESTING AND VALIDATION
Conversational Intelligence Handle contextual intents, follow-ups and interruptions.	Yes	Yes	Yes
Total Training Utterances (Up to) Utterances are the training data for the ML Models.	10,000	10,000	50,000
ML Training Models Experiment with various training models to get the best NLP accuracy.	Standard	Standard	Advanced
Test Cases per Batch Test Suite (Up to) Measure the NLP accuracy by running automated tests.	10,000	10,000	20,000
Test Cases for Conversation Testing (Up to) Test intent fulfillment by automating end-to-end conversational flows.	1,000	1,000	5,000
Rate Limit for Batch Testing Maximum batch test executions allowed.	10 per day	10 per day	20 per day
Rate Limit for Conversation Testing Maximum conversation test exeutions allowed.	10 per day	10 per day	20 per day
IVR Sandbox Test end-to-end IVR experience using Kore.ai’s sandbox.	Yes	Yes	Yes
ANALYTICS
Pre-built Analytics Evaluate the assistant’s performance using out of the box metrics.	Yes	Yes	Yes
Custom Analytics (Widgets) Create custom dashboards based on your business requirements.	10 Widgets	10 Widgets	Unlimited
Date Range for Analytics Data retention and data viewing limits.	3 Months	3 Months	1 Year
Versions (History) Create, store and restore copies of the current state of the assistants.	20 Versions	20 Versions	40 Versions
DEPLOYMENT & SUPPORT
Deployment Model Choose from On-prem, Hybrid & Cloud models for hosting the assistants.	Cloud	Cloud	Cloud, Hybrid & On-Premises
Basic Support Access to Community, Academy and Documentation.	Yes	Yes	Yes
Standard Support Email support on weekdays (8*5, local timezone).	Not Available	Option to upgrade to Standard Support Plan. Refer to Support Plans for more details.	–
Enterprise Support Email, phone and video support (24*7). Guided success program.	Not Available	Not Available	Option to upgrade to Enterprise Support Plan.
ADMINISTRATION
AD Sync Sync and import key user info from your organization’s directory.	No	No	Yes
SSO Single Sign-On authentication for your domain users.	Yes	Yes	Yes
Data Retention Limit on user data retention.	Standard	Standard	Advanced
Cloud Connector Connectors to establish secure communications through the firewall.	No	No	Yes
Collaborators (per assistant) Invite team members for collaborative development.	Unlimited	Unlimited	Unlimited
Access to Public APIs Design, build and monitor the assistants using APIs.	Yes	Yes	Yes

Subscription to Usage Plan

You can publish assistants in Regular Accounts by choosing any of the available plans. Selecting a Usage Plan is required for publishing a virtual assistant. If you are in an Enterprise Account, you do not need to select a plan as the platform automatically subscribes your assistant to Enterprise Plan.

• Publish in Free Plan
  • If the virtual assistant is published in the Free Plan, then the request will be instantly approved.
  • You can see the available billing units from the Plan and Usage module.
• Publish in Standard Plan
  • You can publish the assistant in Standard Plan by completing the payment as per the plan definition.
  • You will be redirected to our payment gateway for completing the transaction
  • Post successful payment processing, you will be redirected to the platform
  • You can see the available credits and the corresponding billing units from the Plan and Usage module.
• Publish in Enterprise Plan
  • Virtual assistants in Enterprise Account are automatically published in the Enterprise Plan
  • You can reach out to us from by clicking contact us if you would like to upgrade your account to an Enterprise Account

Following are the different ways in which you can subscribe to Usage Plans. This is applicable for the Free Plan as well as the Standard Plans.

• Builder
  • If ‘Auto Approval’ of deploy/publish requests is enabled for your account, then you can choose a required plan while publishing the assistant.
  • ‘Auto Approval’ is enabled for all accounts by default. Your enterprise administrator may choose to disable it as per your organization’s policies.
  • You can choose to submit the publish request to your administrator even when the Auto Approval is enabled.
  • Do note that you can choose different plans for assistants in the same account. You can have some of your assistants in Free Plan and some in Standard Plan.
• Admin Console
  • The administrator of your account can associate a suitable Usage Plan before approving the virtual assistant’s deployment/publish request.

Publishing an Assistant in Free Plan

Follow these steps to publish an assistant:

1. Open the Assistant whose tasks you want to publish.
2. Select Deploy tab from the top menu
3. From the left menu select Bot Management -> Publish.
4. The Publish page opens with all the bot tasks selected by default.
5. Clear the checkboxes of any tasks you do not want to publish, and then click Next.
   Note: If you select to publish tasks without including the NL Model, then any unpublished training data will not be published and will be associated with the auto-created in-development version of the respective tasks.
6. Enter any useful comments for the Bots Admin and click Confirm.
7. Once you click confirm, you are redirected to select the plan for your account.
8. You can select the following plans:
   • Free Forever – A free account plan with basic features.
   • Standard – A pay-as-you-go account plan with $0.01 charger per user request.
   • Enterprise Custom – A custom plan with unlimited requests per session.
9. For more information about each plan, click learn more.

Upgrading from the Free to Standard or Custom Plan

Follow these steps to upgrade your plan:

1. Once the Assistant is published.
2. Select Manage tab from the top menu
3. From the left menu select Plan & Usage and click Upgrade Plan.
   
4. Once you click upgrade plan, you can either Choose a Standard Plan or Contact Kore.ai team for purchasing a custom plan.
   
5. Click Choose Plan and enter the amount in the Amount to Credit field and click Authorize Payment.
6. Enter the following payment details to purchase a standard plan:
   • Billing Information 
   • Payment Method
     
7. Fill all mandatory details and complete the payment process to upgrade to a standard plan.

Usage Details

You can find your virtual assistant’s Billing Units usage from the Plans and Usage module. You can view the data on the screen or export it to a CSV file. You can view the usage as Billing Sessions or Billing Units based on the plan in which the assistant is published. 

• If your virtual assistant is in an Enterprise Account, then the Billing Units will be presented as Billing Sessions
• If your virtual assistant is in a Standard Account, then the Billing Units will be presented as Billing Requests

View Usage Information

To view the current plan and the usage data, follow these steps:

1. Log on to the Bot Builder and select the Bot
2. Select the Manage tab from the top menu
3. From the left menu click Plan & Usage
4. The Plan & Usage page will show the current plan, credits and sessions available
   
5. You can:
   • view the billing sessions consumed for a bot in a given period from the Bot Builder
   • filter the billing sessions based on:
     • Date (1 Week, 2 Weeks, 4 Weeks) – count per day
     • Month (1 Month, 2 Months, 3 Months, 6 Months) – count per month
     • Custom – choose a date period – count per day
   • export the billing sessions into a CSV format
6. Further, you have an option to:
   • Change plans, refer here for plan details
   • Reload the current account
7. Enterprise accounts do not have the option to change payment or reload. You need to contact the support team for any assistance.
8. You will be directed to the payment page with various payment options to choose from and complete the transaction.