OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
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PLAN & USAGE
Overview
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API GUIDE
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SDKs
SDK Overview
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Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Advanced Topics
  5. Authorization
  6. Setting Up Authorization using OAuth v1

Setting Up Authorization using OAuth v1

OAuth v1 is an open protocol to allow secure authorization in a simple and standard method from web, mobile, and desktop applications.

To use OAuth v1, you must first register an account with the web application as you will need the login credentials for that application to configure the settings for the authorization mechanism.

How OAuth v1 Works

  1. The Kore.ai application obtains an unauthorized request token from the web application.
  2. The Kore.ai application redirects the user to a login dialog at the web application.
  3. The user authorizes the request token, associating it with their account.
  4. The web application redirects the user back to the Kore.ai application.
  5. The Kore.ai application exchanges the request token for an access token.
  6. The access token allows the Kore.ai application to access a protected resource at the provider, on behalf of the user.

Configuration

To define Authorization for your bot, follow these steps:

  1. Open the bot for which you want to configure an Authorization profile.
  2. Select the Build tab from the top menu.
  3. From the left menus, click Configurations -> Authorization Profile
  4. Click Add. The New Authorization Mechanism dialog opens.
  5. In the Authorization Type drop-down list, select oAuth v1.
  6. The following illustration is an example of the oAuth v1 authorization type fields that you must define to enable a customized authorization for your Bot.

To define oAuth v1, define the fields described in the following table.

FIELD NAME DESCRIPTION
Authorization Type Set to oAuth v1.
Callback URL The URL used by the web application or web service to redirect the end-user after end-user authorization is complete. This value, https://idp.kore.ai/workflows/callback/,  is provided as a read-only value by the Kore.ai application when you define oAuth v1 settings.
Identity Provider Name The name of the web application or web service, for example, Twitter. This field is required.
Consumer Key The value provided as the Kore.ai application identification to the web application. This field is required.
Consumer Secret The secret value provided by the Kore.ai application to establish ownership of the Consumer Key. This field is required.
Request Token Link The URL used by the Kore.ai application to obtain an unauthorized request token. The request token is a value used by the Kore.ai application to obtain authorization from the end-user to obtain an access token. For example, https://{tenant}.someCompany.com/oauth/request_token. After end-user authorization, an access token can be requested by the Kore.ai application. This field is required.
Access Token Link The URL used to exchange the end-user authorized request token for an access token. The access token is the value used by the Kore.ai application to gain access to the web application or web service on behalf of the end-user, instead of using the end-user credentials. For example, https://{tenant}.someCompany.com/oauth/access_token. This field is required.
User Authorization Link This is the URL used to obtain end-user authorization for the Kore.ai application to access the web application or web service using the access token. This field is required. You can use dynamic fields, path parameter fields, query fields, and so forth, to define the Authorization URL, for example,
     https://kore.someCompany.com/sap/opu/odata/sap/{{authfield1}}/?$format=json
or
     https://{tenant}.service-now.com/api/now/v1/table/incident
For more information, see Using Session and Context Variables in Tasks.
Access Using a Connector Select Yes to enable access for Kore.ai Bots using the Kore.ai Connector agent. This option is only visible if a Kore.ai Connector agent is configured and enabled in your enterprise on-premises network. For more information, see Using the Kore.ai Connector.

Defining Tenancy

If required, in the Subdomain section, select Yes if the base URL for a web application or user interface the uses a tenant name in the URL. For example, kore is the tenant organization for a web service using tenants at www.kore.someCompany.com.

In the following example configuration, the tenancy URL contains the {tenant} organization placeholder.

Adding Additional Fields

Click Add to open the Additional Fields dialog and then enter one or more key/value pairs that represent additional authorization input fields.

If the default username and password fields do not meet your needs for authorization input, you can add custom fields as key/value pairs that are displayed to the end-user by adding Additional Fields. You can use these fields, for example, if a PIN code is required in the authorization process, in addition to the Username and Password fields.

Additional Fields are added as shown in the following illustration.

Specify the following fields:

  • Field Key – The name of the custom field to specify for authorization.
  • Field Value – The value for the custom field to specify for authorization.
  • Click Add to save the Additional Field.

To add more Additional Fields, click Add in the Additional Fields section.

Adding Authorization Fields

By default, no authorization fields are configured as part of the header of the Bot request message. If your Bot request requires authorization fields or the expected authorization is not part of the header, for example, social security number or PIN, click Add in the Authorization Fields section and then define the fields as shown in the following illustration.

  1. In the Field Type field, you can select one of the following depending on where in the Bot request message and the type of authorization fields that are required.
    • Header – The Bot expects the authorization fields as part of the header of the request.
    • Payload – The Bot expects the authorization fields as part of the content of the body of the request.
    • Query String – The Bot expects the authorization fields as a query in the body of the request.
    • Path Param – The Bot expects the authorization fields as part of the URL path for the request.
  2. In the Field Key field, enter the name of the field for the selected Field Type.
  3. In the Field Value field, enter the value for the Field Key specified.
  4. Click Add. The new authorization field is added in the Authorization Fields section.

To add additional authorization fields, click Add in the Authorization Fields section.

Testing the Authorization

After you save the authorization, you can test your authorization definition on the Authorization page when you click Test before continuing to develop the remain steps of your Bot. When you click Test, the test is executed using the authorization token URLs and the Consumer Key and Consumer Token. If the tenancy was defined, the Test Authorization dialog is displayed. Click Test to begin the authorization test. When the validation of authorization is complete, the Test Authorization dialog is closed and the results of the validation, either success or failure, is displayed to the immediate right of the Test Authorization button. If the authorization fails, the Auth Test Failed message is displayed along with the Headers and Response tabs. Test Authorization Failure Dialog

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