OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
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User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
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User Prompts
Knowledge Graph
Terminology
Building
Generation
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Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
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Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
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Variables
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IVR Integration
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PLAN & USAGE
Overview
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API GUIDE
API Overview
API List
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SDKs
SDK Overview
SDK Security
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Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Builder
  5. Alert Task
  6. Alert Task – WebHook API Request

Alert Task – WebHook API Request

We have seen how an Alert task can be set up in Kore.ai virtual assistant platform here. In this section, we will see how to configure an API Request for a WebHook service.

For a task with the Connection Type specified as Webhook, you will need to define:

  • Content Type – The type of data exchanged between Kore.ai and your web application.
    Defining the Content Type
    The Content Type describes the type of data exchanged between Kore.ai and your Bot website or application, and the key-value pairs expected in the task payload response. To define the Content Type for the API Request, expand the Content Type tab and select one of these options:

    • JSON – JavaScript Object Notation is an open standard format using human-readable text to transmit data objects as attribute-value pairs. You can use JSON to transmit data between the Kore.ai servers and your Bot web application.
    • RSS – Rich Site Summary, or Really Simple Syndication, is a family of standardized formats used to publish frequently updated information such as blog entries, news headlines, audio, and video.
    • XML – Extensible Markup Language is a markup language that defines a set of rules for encoding documents in a format that is both human-readable and machine-readable. Oftentimes, web services use XML schemas to process the XML data.
    • URL Encoded JSON – URLs using JSON encoding for reserved characters.
    • CSV – Comma-separated value lists.
    • Text – Text-based key-value pairs.
    • Twitter Encoded JSON – URLs for Twitter using JSON encoding for reserved characters.
    • Multipart/Form-data – An encoding type that allows files to be sent through an HTTP POST request method if you want to allow a user to upload a file from a form.
    • Multipart/Related – Used when the same information is presented in different body parts in different forms. The body parts are ordered by increasing complexity.
    • Oracle ADF – For Oracle Application Development Framework.
  • Response Sample – Define key-value pairs that you expect to receive in the Alert task payload. The keys that you provide are available as drop-down choices for handling the data to display to the end-user.
    Adding Response Sample Data
    In the Response Sample section, you can enter or paste examples of the key-value pairs that you expect to receive in the task payload. When you define the response sample, the keys specified in the Response Sample section are available as drop-down choices for handling the output data.

    Add a Sample Response

    1. On the API Request tab, expand the Sample Response section.
    2. Enter your Response Sample that contains the key-value pairs from your JSON response payload. Do one of the following:
      • To format the view of the response as a JSON structure with indentation as shown in the following illustration, click the Formatted  icon.
      • To format the view of the response in serialized compact form as shown in the following illustration, click the Unformatted  icon.
  • Alert Tasks Path – Optionally define a specific path for data from the API.
    Defining the Alert Tasks Path
    The last section, Alert Tasks Path, is an optional field that you can specify if the Response Sample section contains a hierarchical tree structure of data and you only want a specific hierarchical level submitted for the task request object.
    To define the Alert Tasks Path for an alert task using a webhook, on the API Request tab, click the Expand  icon in the Alert Tasks Path section as shown in the following illustration.
    Alert Task API Request Tab - Alerts Task Path
    For example, in the following Response Sample, you may only want to expose the user data in the alert task response by defining the user in the Alert Tasks Path field.

       {
       "user":{
          "timeZone":"Asia/Kolkata",
          "active":"true",
          "displayName":"John Doe",
          "avatarUrls":{
             "32x32":"https://koreteam.atlassian.net/secure/useravatar?size=medium&ownerId=john.doe&avatarId=11801",
             "16x16":"https://koreteam.atlassian.net/secure/useravatar?size=xsmall&ownerId=john.doe&avatarId=11801",
             "24x24":"https://koreteam.atlassian.net/secure/useravatar?size=small&ownerId=john.doe&avatarId=11801",
             "48x48":"https://koreteam.atlassian.net/secure/useravatar?ownerId=john.doe&avatarId=11801"
          },
          "emailAddress":"john.doe@kore.com",
          "key":"john.doe",
          "name":"john.doe",
          "self":"https://koreteam.atlassian.net/rest/api/2/user?username=john.doe"
       },
       "webhookEvent":"jira:issue_updated",
       "timestamp":"1438431826045",
       "user_key":"john.doe",
       "user_id":"john.doe"
    }

    After you enter the Alert Tasks Path field, click Save.

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