IMPORTANT: Tropo has announced to discontinue its services. Proceed with the channel setup only if you have a live Tropo account. You can click here to verify the status of your Tropo account.

Adding the Cisco Tropo channel to your Kore.ai bot is a three-step process to allow end-users of your bot to interact using their Tropo accounts. To add the Cisco Tropo channel to your bot, you must:

1. Create a Tropo App – Create and configure a new app in Tropo and then copy the Tropo app data into Kore.ai Bot Builder.
2. Access using API Key – Add Web API details in Tropo and copy generated API keys from Tropo into the Bot Builder Cisco Tropo channel Access API Key tab.
3. Enable the Channel – In Bot Builder, save the channel settings.

When you add the Cisco Tropo channel to your bot, end-users of your bot can interact with your bot using the Tropo client. To complete this procedure, you must already have a Tropo account and be a member of a Tropo team.
To add the Cisco Tropo channel to a bot, follow the below steps:

1. In the Bot Builder, under the Bots section, click the bot you want to add the Cisco Tropo channel to.
2. On the Channels tab, click the Expand  icon of the Cisco Tropo section. The Cisco Tropo Channel page is displayed.
3. In a new browser tab, sign in to your Tropo account and then go to https://www.tropo.com/login/.
4. On the My Apps page, click Create New App as shown in the following image.
   
5. In Bot Builder, on the Create your new app page, under the Basic Information section, enter a name for your app. For example, My Kore.ai App.
6. In the Type of Application section, select Web (HTTP) API and copy the Bot Builder Cisco Tropo Channel page Callback URL on the Access API Key tab into the Web (HTTP) API field in Tropo.
7. In the Phone Number section in Tropo, choose a country in the first field, select Standard: Voice and SMS in the next field, and then optionally change the phone number location in the third field.
8. Click Create App. The < Your App Name > page is displayed.
9. Copy the Number in the Numbers section in Tropo. For example, 307-555-1212 to the Phone Number field in Bot Builder on the Create Tropo App tab and select the country code.
10. From the API Keys section in Tropo, copy the messaging key to the API Key field in Bot Builder and click Next. The Enable Channel tab is displayed.
11. Click Save.

The Successfully added Cisco Tropo channel message is displayed at the top of the Bot Builder Home page. In Tropo, it is optional to submit your app to the Tropo App Directory.

Edit Cisco Tropo Channel

To edit the Cisco Tropo channel, follow the below steps:

1. Hover over the channel to modify, and then click the Settings icon displayed to show the command menu displayed in the following image.
   
   Select one of the following commands to modify the channel:

• Edit – Click to open the Cisco Tropo Channel setup page.
• Disable/Enable – Click Disable to temporarily disable the use of the Cisco Tropo channel for your bot. When the channel is disabled, click Enable to enable the use of the Cisco Tropo channel.
• Delete – Click Delete. On the Delete Confirmation dialog box, click OK to permanently delete the bot channel configuration.

  Warning: This operation is permanent and cannot be undone.