OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
PLAN & USAGE
Overview
Usage Plans
Support Plans
Invoices
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Home
  2. Docs
  3. Overview

Overview

Kore.ai Developer Docs

Welcome to the developer documentation site for the Kore.ai Virtual Assistant platform.

Chatbot Overview

The stepping stone to Kore.ai’s virtual assistant platform.
Get onboard accessing the platform, the terminology used, and build a simple bot. Get an insight into various aspects of a Virtual Assistant or Conversational Bot like Intents, Entities and Dialog Flows.
Get Started.

Bot Development

Bot Building

Enhance your virtual assistant building capability by understanding the various nuances of the platform like dialog tasks, alert tasks, knowledge tasks, UI Forms, Digital Views, and more.
Let’s Go

 

Natural Language

Take advantage of Kore.ai’s hybrid approach to Natural Language Processing in achieving a near-human conversation experience for your virtual assistant.
Show me

 

Test & Debug

Anticipate every need of the user and test your assistant thoroughly using Utterance Testing and intensively using Batch Testing.
Let’s do it

 

Bot Intelligence

Enhance your bot intelligence for a near-human conversation experience using Dialog Management, Context Management, Sentiment Analysis, and more.
Get Started

Channel Enablement

Take advantage of the wide range of platform-supported channels to host the virtual assistant and take advantage of the unique features of each channel.
Get Started

Publish

Take advantage of the easy Publish option and offer the assistant for public usage without missing any finer details.
Get Started

Analytics & Settings

Is your bot serving its purpose? Are the users happy with its performance? Analyze bot performance using Dashboards, Conversation Flows, and Metrics.
Know more

Get more out of the bots using Namespaces, Bot Functions, PII Settings, custom error messages, and more.
Let’s Go

Ready to up the ante? Secure user access, enable multi-language support; integrate with IVR channels, personalize the bot responses, collaborate with other developers, link multiple bots into a Universal Bot, and reuse with Smart Bots.
Let’s Go

Administration

Handle all your enterprise accounts needs.
Let’s Go

Cross-platform Integration

Access the key bot development features from the backend using Kore.ai secured APIs.
Let’s Go

Integrate Kore.ai Bots Platform capability into custom applications using a set of platform-specific client libraries.
Let’s Go

Other Resources

Never miss a platform update and the latest information.
Let’s Go

Step-by-step solutions to suit all your bot development needs.
Let’s Go

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