GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
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Navigating the Kore.ai XO Platform
Building a Virtual Assistant
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CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
Mock Scenes
Dialog Tasks
Overview
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Build Dialog Tasks
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Overview
Intent Node
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Process Node
Agent Transfer
Node Connections
Node Connections Setup
Sub-Intent Scoping
Entity Types
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Voice Call Properties
Knowledge AI
Introduction
Knowledge Graph
Introduction
Terminology
Build a Knowledge Graph
Manage FAQs
Knowledge Extraction
Import or Export Knowledge Graph
Prepare Data for Import
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Knowledge Graph Analysis
Answer from Documents
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
Panels
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Context Object
Intent Discovery
Train
NLP Optimization
ML Engine
Overview
Model Validation
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NLP Guidelines
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LLM Integration
Kore.ai XO GPT Module
Prompts & Requests Library
Co-Pilot Features
Dynamic Conversations Features
Intelligence
Introduction
Event Handlers
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
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Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Default Standard Responses
Ignore Words & Field Memory
Test & Debug
Overview
Talk to Bot
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Conversation Testing Overview
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Glossary
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Actions Overview
Asana
Configure
Templates
Azure OpenAI
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Templates
BambooHR
Configure
Templates
Bitly
Configure
Templates
Confluence
Configure
Templates
DHL
Configure
Templates
Freshdesk
Configure
Templates
Freshservice
Configure
Templates
Google Maps
Configure
Templates
Here
Configure
Templates
HubSpot
Configure
Templates
JIRA
Configure
Templates
Microsoft Graph
Configure
Templates
Open AI
Configure
Templates
Salesforce
Configure
Templates
ServiceNow
Configure
Templates
Stripe
Configure
Templates
Shopify
Configure
Templates
Twilio
Configure
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Zendesk
Configure
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Agents
Agent Transfer Overview
Custom (BotKit)
Drift
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NiceInContact
NiceInContact(User Hub)
Salesforce
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Configure Tokyo and Lower versions
Configure Utah and Higher versions
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Dashboard Filters
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Custom Meta Tags
Create Custom Dashboard
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Universal Bots
Introduction
Universal Bot Definition
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Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Team Collaboration
Plan & Usage
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Usage Plans
Templates
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Multilingual Virtual Assistants
Get Started
Supported Components & Features
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Feedback Survey
Masking PII Details
Variables
Collections
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Assistant Management
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Data
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Data Table
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App Definitions
Data as Service
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
APIs & SDKs
API Reference
API Introduction
Rate Limits
API List
koreUtil Libraries
SDK Reference
SDK Introduction
Web SDK
How the Web SDK Works
SDK Security
SDK Registration
Web Socket Connect and RTM
Tutorials
Widget SDK Tutorial
Web SDK Tutorial
BotKit SDK
BotKit SDK Deployment Guide
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
SDK Functions
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
  1. Docs
  2. Virtual Assistants
  3. Channel Enablement
  4. Adding the Skype for Business (On-premises) Channel

Adding the Skype for Business (On-premises) Channel

This document elaborates the steps to provide support for Skype For Business Server (On-premises) for your virtual assistant.

Prerequisites

The following server must be installed On-premises:

  • Skype for Business Server 2015
  • Configured Auto-Discovery Service

Skype for Business (On-premises) channel is backed with Microsoft Unified Communications Web API (UCWA) – REST API that exposes Skype for Business Server 2015 Instant Messaging and Presence capabilities. Click here for more details on UCWA API.

To set up Skype for Business (On-premises) channel, you need the discovery URL and a user account using which the bot is discoverable and can communicate to users.

To add Skype for Business (On-premises) channel, follow the below steps:

  1. From Skype for Bussiness obtain the Discovery URL. Follow the instructions given here for obtaining the same.
  2. In the Bots section of the Bot Builder, click the bot you want to add to the Skype for Business (On-premises) channel.
  3. On the Channels tab, click the Skype for Business (On-premises) icon. The Skype for Business Channel (On-premises) page is displayed.
  4. In the Configurations tab, enter the details:
    • Discovery URL
    • UserName
    • Password
  5. Click Save to complete channel enablement.

On this Page

Adding the Skype for Business (On-premises) Channel

This document elaborates the steps to provide support for Skype For Business Server (On-premises) for your virtual assistant.

Prerequisites

The following server must be installed On-premises:

  • Skype for Business Server 2015
  • Configured Auto-Discovery Service

Skype for Business (On-premises) channel is backed with Microsoft Unified Communications Web API (UCWA) – REST API that exposes Skype for Business Server 2015 Instant Messaging and Presence capabilities. Click here for more details on UCWA API.

To set up Skype for Business (On-premises) channel, you need the discovery URL and a user account using which the bot is discoverable and can communicate to users.

To add Skype for Business (On-premises) channel, follow the below steps:

  1. From Skype for Bussiness obtain the Discovery URL. Follow the instructions given here for obtaining the same.
  2. In the Bots section of the Bot Builder, click the bot you want to add to the Skype for Business (On-premises) channel.
  3. On the Channels tab, click the Skype for Business (On-premises) icon. The Skype for Business Channel (On-premises) page is displayed.
  4. In the Configurations tab, enter the details:
    • Discovery URL
    • UserName
    • Password
  5. Click Save to complete channel enablement.
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