GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
Help & Learning Resources
Release Notes
Current Version
Recent Updates
Previous Versions
CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
Mock Scenes
Dialog Tasks
Overview
Navigate Dialog Tasks
Build Dialog Tasks
Node Types
Overview
Intent Node
Dialog Node
Dynamic Intent Node
GenAI Node
GenAI Prompt
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections
Node Connections Setup
Sub-Intent Scoping
Entity Types
Entity Rules
User Prompts or Messages
Voice Call Properties
Knowledge AI
Introduction
Knowledge Graph
Introduction
Terminology
Build a Knowledge Graph
Manage FAQs
Knowledge Extraction
Import or Export Knowledge Graph
Prepare Data for Import
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Knowledge Graph Analysis
Answer from Documents
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
Panels
Session and Context Variables
Context Object
Intent Discovery
Train
NLP Optimization
ML Engine
Overview
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLP Configurations
NLP Guidelines
LLM and Generative AI
Introduction
LLM Integration
Kore.ai XO GPT Module
Prompts & Requests Library
Co-Pilot Features
Dynamic Conversations Features
Intelligence
Introduction
Event Handlers
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Default Standard Responses
Ignore Words & Field Memory
Test & Debug
Overview
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Conversation Testing Overview
Create a Test Suite
Test Editor
Test Case Assertion
Test Case Execution Summary
Glossary
Health and Monitoring
NLP Health
Flow Health
Integrations
Actions
Actions Overview
Asana
Configure
Templates
Azure OpenAI
Configure
Templates
BambooHR
Configure
Templates
Bitly
Configure
Templates
Confluence
Configure
Templates
DHL
Configure
Templates
Freshdesk
Configure
Templates
Freshservice
Configure
Templates
Google Maps
Configure
Templates
Here
Configure
Templates
HubSpot
Configure
Templates
JIRA
Configure
Templates
Microsoft Graph
Configure
Templates
Open AI
Configure
Templates
Salesforce
Configure
Templates
ServiceNow
Configure
Templates
Stripe
Configure
Templates
Shopify
Configure
Templates
Twilio
Configure
Templates
Zendesk
Configure
Templates
Agents
Agent Transfer Overview
Custom (BotKit)
Drift
Genesys
Intercom
NiceInContact
NiceInContact(User Hub)
Salesforce
ServiceNow
Configure Tokyo and Lower versions
Configure Utah and Higher versions
Unblu
External NLU Adapters
Overview
Dialogflow Engine
Test and Debug
Deploy
Channels
Publishing
Versioning
Analyze
Introduction
Dashboard Filters
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
Create Custom Dashboard Filters
LLM and Generative AI Logs
NLP Insights
Task Execution Logs
Conversations History
Conversation Flows
Conversation Insights
Feedback Analytics
Usage Metrics
Containment Metrics
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Team Collaboration
Plan & Usage
Overview
Usage Plans
Templates
Support Plans
Invoices
Authorization
Conversation Sessions
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Feedback Survey
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data
Overview
Data Table
Table Views
App Definitions
Data as Service
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
APIs & SDKs
API Reference
API Introduction
Rate Limits
API List
koreUtil Libraries
SDK Reference
SDK Introduction
Web SDK
How the Web SDK Works
SDK Security
SDK Registration
Web Socket Connect and RTM
Tutorials
Widget SDK Tutorial
Web SDK Tutorial
BotKit SDK
BotKit SDK Deployment Guide
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
SDK Functions
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
  1. Docs
  2. Virtual Assistants
  3. Channel Enablement
  4. Microsoft Teams 채널 추가

Microsoft Teams 채널 추가

봇에 Microsoft Teams 채널을 추가하려면, Microsoft Teams와 Kore.ai 간 연결을 설정하기 위한 Microsoft Bot Framework에 봇을 생성해야 합니다. Microsoft Teams 채널을 봇에 추가하려면 다음 단계를 따르세요.

  • Register the Bot – 모든 봇 세부 정보를 추가하고 앱 ID 및 암호를 추가하여 Microsoft 봇 프레임워크에 봇을 생성해야 합니다 봇을 등록하려면, Microsoft Bot Framework 개발자 포털에서 무료 계정을 생성하고 등록해야 합니다.
  • Enable Channel– 봇을 등록한 후, 채널을 활성화합니다.
  • Publish Channel – 채널이 활성화되고 모든 설정이 검증된 후, 봇을 선택적으로 게시하여 개발자가 사용할 수 있도록 합니다.

Register the Bot with Microsoft Teams channel

To set up Microsoft Teams as a channel, you must register a Bot Channel service in Azure and enable a webhook for the platform to receive messages.
You need an active subscription to Azure services with admin access to subscribe for a new Azure service.

Register a Bot Channel

  1. Log in to the Microsoft Bot Framework portal.
  2. On the portal menu, click + New.
  3. Search and select Bot Channels Registration from the search window.
  4. Click Create and proceed to the next screen to enter the details.
  5. Enter all the required details to register the bot channel.
  6. From the Bot Builder platform, copy the Webhook URL from the Configurations tab of the Channel page for Microsoft Teams and provide it in the Messaging Endpoint field.

App Association

The Bot Channel Regsitration must be associated with a Microsoft App ID and Password. You can choose to go with the default option of Auto-create App Id and password if you want your bot to be available for multiple tenants or users outside of your Azure domain.

Note: You need to select multi tenant option for the Type of App while configuring an Azure bot. Configuration fails if single tenant is selected.

You can also choose to create your own App ID and password and define who is eligible to access your bot. Follow the instructions available here for more details.

  1. Click Create to complete the registration.
  2. After successful creation, you are redirected to the Dashboard of your Azure account.

Configure App Id and Password

From your Azure Dashboard, select the resource that you have created in the previous steps. You are redirected to the details page of the new resource that you have created.

  1. On the left pane, click Settings > Manage next to the Microsoft App ID field.
  2. Click Generate New Password to create a new password for your app.
  3. Make a note of the password displayed on the pop-up screen and enter it in the Configurations tab of the MS Team channel enablement page on the bots platform.
  4. Click Ok to go back to the previous screen.
  5. Make a note of the App ID and enter in the ‘Configuration’ tab of the MS Team channel enablement page on the bots platform.
  6. Click the Save option at the end of the page to save your changes.

Enable Microsoft Teams Channel

  1. On the menu, go to the Channels and select the MS Teams channel.
  2. You are redirected to the channel information page. Review the information and click Save to complete the channel setup.

Microsoft Teams 채널을 활성화하려면 다음 단계를 따르세요.

  1. 봇 빌더의 Bots 섹션에서, Microsoft Teams 채널을 추가하려는 봇을 클릭하세요.
  2. Channels tab,에서, Microsoft Teams 아이콘을 클릭하세요. Microsoft Teams channel 페이지가 표시됩니다.
  3. Microsoft Teams 채널 페이지의 Configuration 탭으로 이동하여 앱 구성을 업데이트하거나 검토하고 채널을 활성화합니다.
참고: 봇 프레임워크의 Web Chat 옵션은 지원되지 않습니다.

Microsoft Teams 채널 편집

Microsoft Teams 채널을 편집하려면 다음 단계를 따르세요.

  1. 채널 위로 마우스를 이동하고 클릭하여 수정합니다. 채널 구성에서 필요한 업데이트를 하고 저장합니다.
  2. 또한 Settings 아이콘을 클릭하여 채널 정보를 사용하지 않거나 삭제할 수도 있습니다. 채널을 수정하려면 다음과 같은 명령 중 하나를 선택하세요.
  • Disable/EnableDisable을 클릭하여 봇의 Microsoft Teams 채널 사용을 일시적으로 비활성화하세요. Microsoft Teams 채널 사용을 활성화하려면, Enable을 클릭하세요.
  • DeleteDelete를 클릭하세요. Delete Confirmation 대화 상자에서, OK을 클릭하여 봇 채널 설정을 영구적으로 삭제합니다.
Warning: 이 작업은 영구적이므로 취소할 수 없습니다.

On-premise Installation

In a scenario where your platform is on-premise and you want to integrate Microsoft Teams as a bot channel, if your MS teams (SaaS) is on Azure and Kore.ai platform is set up on a different cloud network like Amazon Web Services (AWS) or a physical server on-premise, you need to ensure that a communication is established between the Azure server and Kore.ai platform server. To know more guidelines, go to Using MS Teams cloud service from an on-premise installation.

Microsoft Teams 채널 추가

봇에 Microsoft Teams 채널을 추가하려면, Microsoft Teams와 Kore.ai 간 연결을 설정하기 위한 Microsoft Bot Framework에 봇을 생성해야 합니다. Microsoft Teams 채널을 봇에 추가하려면 다음 단계를 따르세요.

  • Register the Bot – 모든 봇 세부 정보를 추가하고 앱 ID 및 암호를 추가하여 Microsoft 봇 프레임워크에 봇을 생성해야 합니다 봇을 등록하려면, Microsoft Bot Framework 개발자 포털에서 무료 계정을 생성하고 등록해야 합니다.
  • Enable Channel– 봇을 등록한 후, 채널을 활성화합니다.
  • Publish Channel – 채널이 활성화되고 모든 설정이 검증된 후, 봇을 선택적으로 게시하여 개발자가 사용할 수 있도록 합니다.

Register the Bot with Microsoft Teams channel

To set up Microsoft Teams as a channel, you must register a Bot Channel service in Azure and enable a webhook for the platform to receive messages.
You need an active subscription to Azure services with admin access to subscribe for a new Azure service.

Register a Bot Channel

  1. Log in to the Microsoft Bot Framework portal.
  2. On the portal menu, click + New.
  3. Search and select Bot Channels Registration from the search window.
  4. Click Create and proceed to the next screen to enter the details.
  5. Enter all the required details to register the bot channel.
  6. From the Bot Builder platform, copy the Webhook URL from the Configurations tab of the Channel page for Microsoft Teams and provide it in the Messaging Endpoint field.

App Association

The Bot Channel Regsitration must be associated with a Microsoft App ID and Password. You can choose to go with the default option of Auto-create App Id and password if you want your bot to be available for multiple tenants or users outside of your Azure domain.

Note: You need to select multi tenant option for the Type of App while configuring an Azure bot. Configuration fails if single tenant is selected.

You can also choose to create your own App ID and password and define who is eligible to access your bot. Follow the instructions available here for more details.

  1. Click Create to complete the registration.
  2. After successful creation, you are redirected to the Dashboard of your Azure account.

Configure App Id and Password

From your Azure Dashboard, select the resource that you have created in the previous steps. You are redirected to the details page of the new resource that you have created.

  1. On the left pane, click Settings > Manage next to the Microsoft App ID field.
  2. Click Generate New Password to create a new password for your app.
  3. Make a note of the password displayed on the pop-up screen and enter it in the Configurations tab of the MS Team channel enablement page on the bots platform.
  4. Click Ok to go back to the previous screen.
  5. Make a note of the App ID and enter in the ‘Configuration’ tab of the MS Team channel enablement page on the bots platform.
  6. Click the Save option at the end of the page to save your changes.

Enable Microsoft Teams Channel

  1. On the menu, go to the Channels and select the MS Teams channel.
  2. You are redirected to the channel information page. Review the information and click Save to complete the channel setup.

Microsoft Teams 채널을 활성화하려면 다음 단계를 따르세요.

  1. 봇 빌더의 Bots 섹션에서, Microsoft Teams 채널을 추가하려는 봇을 클릭하세요.
  2. Channels tab,에서, Microsoft Teams 아이콘을 클릭하세요. Microsoft Teams channel 페이지가 표시됩니다.
  3. Microsoft Teams 채널 페이지의 Configuration 탭으로 이동하여 앱 구성을 업데이트하거나 검토하고 채널을 활성화합니다.
참고: 봇 프레임워크의 Web Chat 옵션은 지원되지 않습니다.

Microsoft Teams 채널 편집

Microsoft Teams 채널을 편집하려면 다음 단계를 따르세요.

  1. 채널 위로 마우스를 이동하고 클릭하여 수정합니다. 채널 구성에서 필요한 업데이트를 하고 저장합니다.
  2. 또한 Settings 아이콘을 클릭하여 채널 정보를 사용하지 않거나 삭제할 수도 있습니다. 채널을 수정하려면 다음과 같은 명령 중 하나를 선택하세요.
  • Disable/EnableDisable을 클릭하여 봇의 Microsoft Teams 채널 사용을 일시적으로 비활성화하세요. Microsoft Teams 채널 사용을 활성화하려면, Enable을 클릭하세요.
  • DeleteDelete를 클릭하세요. Delete Confirmation 대화 상자에서, OK을 클릭하여 봇 채널 설정을 영구적으로 삭제합니다.
Warning: 이 작업은 영구적이므로 취소할 수 없습니다.

On-premise Installation

In a scenario where your platform is on-premise and you want to integrate Microsoft Teams as a bot channel, if your MS teams (SaaS) is on Azure and Kore.ai platform is set up on a different cloud network like Amazon Web Services (AWS) or a physical server on-premise, you need to ensure that a communication is established between the Azure server and Kore.ai platform server. To know more guidelines, go to Using MS Teams cloud service from an on-premise installation.

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