OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Channel Enablement
  5. Adding the LINE Channel

Adding the LINE Channel

To add the LINE channel to your Kore.ai bot, you must set up a webhook integration to configure the connection between LINE and Kore.ai. Adding the LINE channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their LINE accounts. To add the LINE channel to your bot, you must:

  1. Create a Provider – To set up the LINE channel, log in to your LINE developer account to create a New Provider or select a Provider that you want to use for this bot and then add the channel. To enable the LINE channel, you must create and register for a developer account in the LINE Developers portal.
  2. Enter Channel Information – Enter channel information for Messaging API like App Icon, App Name, Plan, Category, subcategory, and email address.
  3. Setup Webhook Integration – To enable the LINE integration to your Kore.ai bot, enable webhook integration by copying the Webhook URL provided in the Configurations tab of the LINE Channel page in the bot builder.
  4. Enable Channel – After the integration setup and entering the configuration details in the bot builder, you must enable the channel.
Create Line Provider
  1. Log in to your LINE Developer account portal.
  2. If you already have a Provider that you want to use for this bot, then choose the provider from Provider List.
  3. Under the Messaging API section, click Create Channel.
  4. Or, if you wish to add a new provider, use the Create new provider option to create a new provider.
  5. Enter the Provider name and create a new provider.
  6. After you have created the provider, select Create Channel under the Messaging API section to continue with the addition of the channel.
Add LINE Channel
  1. In the Bots section of the Bot Builder, click the bot for which you want to add the LINE channel.
  2. On the Channels tab, click the LINE icon. The LINE Channel page is displayed.
  3. In the Enter channel information field, provide the required details and create the channel like App Icon, App Name, Plan, Category, Sub-category.
  4. Click Confirm to review and proceed with channel creation.

Note: Kore.ai platform uses PUSH_MESSAGE APIs to deliver non-interactive messages to the end-users of the bot. These scenarios include cases like alert notifications, session closure messages, and any other scenario where the replyToken from the Line channel is either not available or expired. These API calls called may be charged; review the LINE plan options and select the appropriate plan that suits your needs.

Capture Channel Details
    1. After the channel is created, you are redirected to the Provider dashboard with a list of channels available.
    2. Select the channel you have created above to continue with channel configurations.
    3. Capture the Channel ID and Channel Secret of your LINE channel and provide them in the Configurations tab of this page.
Enable Webhook Integration
  1. To set up webhook integration, go to Messaging Settings section and enable the Use Webhooks option.
  2. Copy the Webhook URL provided in the Configurations tab of the Channels page and enter in the Webhook URL field.
  3. Click Update.
  4. After saving the webhook URL, click Verify to ensure that the webhook call from LINE is acknowledged by the Kore.ai platform.
Review Additional Options
  1. Review additional options available for your LINE channels like group behavior, auto-replies, and greetings messages.
  2. Go to the Configurations tab of this page and complete the setup.
    1. WEBHOOK URL: Provide URL without https:// as LINE already includes that part.
    2. CHANNEL ID: Capture the Channel ID of your LINE channel and provide it here.
    3. CHANNEL SECRET: Capture Channel Secret from your LINE channel and provide it here.

Edit LINE Channel

To edit the LINE channel, follow the below steps:

  1. Hover over the channel and click to modify. You can make necessary updates to your channel configurations and save them.
  2. You can also disable or delete the channel information by clicking the Settings icon.

    Select one of the following commands to modify the channel:
  • Disable/Enable – Click Disable to temporarily disable the use of the LINE channel for your bot. To enable the use of the LINE channel, Click Enable.
  • Delete – Click Delete. On the Delete Confirmation dialog box, click OK to permanently delete the bot channel configuration.
Warning: This operation is permanent and cannot be undone.

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