OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Builder
  5. Dialog Task
  6. Bot Action Node

Bot Action Node

The Bot Action Node can be used for any action that the bot is expected to perform without interaction with the user. It is a collection service, script, webhook, and logic nodes.

Set-Up

Setting up a bot action node in a dialog task involves the following steps:

Add Node

  1. Open the dialog task to add the Bot Action node.
  2. Add bot action node in the designated place. For steps in adding nodes, refer here.
  3. The bot action window is displayed with the Component Properties tab selected by default.
  4. You can use the +/ against the node to Expand/Collapse the node
  5. once you expand the bot action node, you have the option to add various nodes – service, script, webhook, and/or logic nodes. Refer to the individual nodes for configuration details.

Configure Node

The following sections detail the properties for this node in the new dialog builder, introduced in v9.0 of the platform. For the details related to the older builder, refer here.

Component Properties

  1. On the Component Properties tab, under the General Settings section, you can modify the Name, Display Name, and Description.

Connections Properties

From the node’s Connections tab, you can determine the node in the dialog task to execute next. You can write the conditional statements based on the values of any Entity or Context Objects in the dialog task, or you can use intents for transitions.
To setup Component Transitions, follow the below steps:

  1. On the Logic window, click the Connections tab.
  2. Under the Connection Rules section, you can select a node from the Default drop-down list.
  3. To configure a conditional flow, click Add IF.
  4. Configure the conditional expression based on one of the following criteria:
    • Entity: Compare an entity node in the dialog with a specific value using one of these operators: Exists, equals to, greater than equals to, less than equals to, not equal to, greater than, and less than. Select the entity, operator using the respective drop-down lists, and type the number in the Value box. For example, PassengerCount (entity) greater than (operator) 5 (specified value).
    • Context: Compare a context object in the dialog with a specific value using one of these operators: Exists, equals to, greater than equals to, less than equals to, not equal to, greater than, and less than. For example, Context.entity.PassengerCount (Context object) greater than (operator) 5 (specified value).
    • Intent: Select an intent that matches the next user utterance.
  5. In the Then go to drop-down list, select the next node to execute in the dialog flow if the conditional expression succeeds. For example, if the PassengerCount (entity) greater than (operator) 5 (specified value), Then go to Offers (sub-dialog).
  6. In the Else drop-down list, select the node to execute if the condition fails.
  7. Click Save.
Note: If you want to write multiple If conditions, click Add Else If below the last If conditional expression.

Action Node Connections

When an action node like service, script, etc are added to a bot action, the following connections can be configured:

  • Node Connections – this option can be used to define the connection rules connecting to nodes within the bot action node. It can be configured to:
    • any node within the corresponding bot action node;
    • Not Connected;
    • End of Bot Action – this would take the bot flow to the node connected to the bot action node;
  • Bot Action Connections – this option can be used to define the connection rules connecting to a node outside of the current Bot Action. These rules would be applied to the bot action node as a whole.

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