OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Channel Enablement
  5. Adding the LivePerson Channel

Adding the LivePerson Channel

To add LivePerson as a channel to your Kore.ai bot, you must add a bot user in LivePerson and set up the integration. Adding the LivePerson channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their LivePerson account. To add the LivePerson channel to your bot, you must:

  1. Create a Bot Skill – To enable LivePerson as a channel for your Kore.ai bot, you must sign in to the LivePerson portal and create a bot skill. Initially, you must have created and registered for a LivePerson developer account.
  2. Add User – To add a bot user in the LivePerson channel, define Bot User details and other permissions.
  3. Generate API key – Copy the authorization details to enter them in the Configurations tab of the LivePerson channel page.
  4. Enable channel – After completing the integration and entering the configuration details, enable the channel.

To add the LivePerson channel, follow the below steps:

  1. In the Bots section of the Bot Builder, click the bot you want to add the LivePerson channel to.
  2. On the Channels tab, click the LivePerson icon. The LivePerson Channel page is displayed.
  3. In a new browser tab, sign in to your LivePerson account as an administrator and then go to the Users tab.
  4. In the Users section, click the Skill tab and select Add Skill to create a new skill (From the bottom bar)
  5. Add the skill name as <bot_name>. For example, if your Kore.ai bot name is Weather Bot, then the skill name must be Weather Bot_bot.
  6. Enter a Description for your bot, and then un-select the option Conversation assigned to skill can be transferred to other skills.
  7. Click Save to save the skill.
  8. To Add User, in the Add user page, select User Type as Bot and provide all other required details.
  9. Enter a Login Name, Email, Nickname, Employee ID, and Name. The nickname and name will be displayed on the screen in the user chat.
  10. Provide a URL for the bot avatar.
  11. Choose the Login method as API Key, and select Generate API Key option from the API key drop-down list to generate a new API key. Make note of the App key, Secret, Access Token, and Access Token Secret and enter them in the Configurations tab of the LivePerson Channel page.
  12. Select Agent from the Assignment drop-down list, set Max no. live chats as Unlimited, and select the skill created in the previous step from the Skills drop-down list.
  13. Go to the Configurations tab, and in the Account ID field, enter your LivePerson account ID.
  14. In the Login Name field, enter your Login Name of the bot user from your LivePerson account.
  15. To enter the API Key Details, enter the details of the API Key associated with your LivePerson user account.
  16. In the Enable Channel section, select Yes to activate the channel, and then click Save to complete the user creation process.

Edit LivePerson Channel

To edit the Live Person channel, follow the below steps:

  1. Hover over the channel to modify, and then click the Settings icon to display the command menu as shown in the following image.

    Select one of the following commands to modify the channel:
    • Disable/Enable – Click Disable to temporarily disable the use of the LivePerson channel for your bot. To enable the use of the LivePerson channel, Click Enable.
    • Delete – Click Delete. On the Delete Confirmation dialog box, click OK to permanently delete the bot channel configuration.
Warning: This operation is permanent and cannot be undone.
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