OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Settings
  5. Bot Management
  6. Managing Namespace

Managing Namespace

Chances are you have defined tens or hundreds of (Environment or Content) variables and used them in the bot definitions. These variables could have been used in defining text prompts or messages, JavaScript, transitions, and service call definitions. Loading all these variables for every single task irrespective of their usage would lead to delays in bot response times impacting the user experience.

Using Namespaces you can categorize variables and map these namespaces to various components of the bot definition. Kore.ai platform would load the variables only from the mapped namespaces while executing specific components.

Enabling

You can opt to use the Namespaces for variable categorization by accessing from the Build top menu tab left menu Configurations -> General Settings page. You will find the option to Enable the Variable Namespaces here. By default it is disabled.

Implementation

Once Variable Namespaces is enabled:

  • A Default namespace is automatically created by the platform which cannot be deleted or modified;
  • All tasks and variables, if any, are automatically associated with this default namespace;
  • You can define and manage namespaces;
  • You can add or remove the Environment and Content variables to these namespaces. A variable can belong to one or more namespaces. You cannot remove the Environment and Content variables from the default namespace.
  • You can map namespaces to the various components of the bot definition like:
    • Tasks which include Dialog, and Alert;
    • Nodes in Dialog Task;
    • Knowledge Task;
    • Small Talk;
    • Standard Responses; and
    • Event Handlers.
  • If you remove the namespace mapping for the components. But if you mapped components with any namespace, then the execution of these components may fail if you have included one or more variables in defining the component.

Once Variable Namespaces are mapped, the following steps are implemented by the platform during the task execution :

  • only the variables that belong to the namespace mapped to a component will be loaded;
  • if the variable that is not mapped is referenced by the component, it will flag a “variable not found” error;
  • the same logic applies to Bot functions used within the tasks.

Creation

When creating a variable (environment or content), you have an option to Add Namespace. Use this option to create a namespace.

Editing

From the Variables (Environment or Content) page under Build -> Configurations, you have the option to Manage Namespaces.

Use this option to view, edit, or delete namespaces. Deleting a namespace that is mapped to any component is restricted. You need to unmap the namespace from all associated components before deletion. As mentioned earlier, you cannot delete the default namespace.

 

Mapping

Once created, the namespace needs to be mapped to variables, tasks, and other bot components. This will ensure that only the variables that belong to the namespace mapped to a component would be loaded at the time of execution.

Variable Mapping

At the time of variable creation (environment and content), you can map the namespace. By default, the variables would be assigned to the default namespace. A variable can be mapped to multiple namespaces. You can change the mapping later by editing the variable definition.

Components

All the components have a Manage Variable Namespaces action item which can be used to map the component with a particular namespace.

Tasks – (Dialog, Alert)

Nodes within Dialog Tasks

Knowledge Graph

Small Talk

Event Handlers

Menu