Adding the Mattermost Channel

You can connect Kore.ai bots to your Mattermost account using either:

(NOTE: Before you begin, ensure that you have access to the administrative functions of your Mattermost account)

Login to your Mattermost account
From the ‘Main Menu’ (hamburger menu from the left panel) choose ‘Integrations’.
Select the ‘Outgoing Webhooks’ menu and click ‘Add Outgoing Webhook’.
Provide required information as per the below image.
- Enter your preferred values for Title, Description and Bot Name fields.
- Choose ‘application/json’ as Content Type.
- If you would like your bot to be available only for a specific channel, then choose the required channel from the Channel dropdown.
- Provide your Kore.ai bot’s Bot Name in the Trigger Words field.
- Copy the Callback URL for the Kore bot (located in the ‘Configurations’ tab of Mattermost Channel enablement) and provide it in the ‘Callback URLs’ field.
- Click on ‘Save’ to complete the Outgoing Webhook setup.
- You would be redirected to the confirmation page with the Token displayed.
- Copy this Token and provide it in the ‘Outgoing Webhook Token’ field present in the Kore Bot Channel Configurations section.

Select ‘Incoming Webhooks’ menu and click ‘Add Incoming Webhook’.
Provide required information as per the below image.
- Enter your preferred values for Title, Description and Username fields.
- Choose a default channel. Kore.ai bots always respond back in the channel from which the user input is received.
- Do not select the ‘Lock to this channel’ option.
Click on ‘Save’ to complete the Incoming Webhook setup.
You would be redirected to the confirmation page along with the URL associated with this newly created incoming webhook.
Copy this URL and provide it in the ‘Incoming Webhook URL’ field in the Kore Bot Channel Configurations section.

To enable a WebSocket connection, you would need to create a Mattermost account to be provisioned as a bot.

First, enable usage of Personal Access Tokens to allow your Mattermost users to generate personal access tokens.
Personal access tokens are used to authenticate and provide full access to an account.
- Login to Mattermost from an account that has access to ‘System Console’.
- From ‘System Console’, navigate to the ‘Integrations – Custom Integrations’ menu.
- Locate the ‘Enable Personal Access Tokens’ setting, set it to ‘true’, and save.

Create a new account you intend to be presented as a bot for your Mattermost users.
Login to this new account and navigate to the ‘Account Settings’ section.
- Make a note of the ‘Username’ and provide it in the Kore Bot Channel Configurations section.
Navigate to the ‘Account Settings – Security’ section.
- Click on the ‘Personal Access Tokens’ section and click ‘Create New Token’.
- Provide a description for your token and ‘Save’.
- Post-confirmation, you will be presented with the access token.
- Make a note of the ‘Access Token’ and provide it in the Kore Bot Channel Configurations section.

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