OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Creating a Simple Bot
SKILLS
Storyboard
Dialog Task
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Overview
Configuring Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub-Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Creating a Simple Bot
Creating a Banking Bot
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
Update Balance Task
Transfer Funds Task
RELEASE NOTES
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Channel Enablement
  5. Adding the Email Channel

Adding the Email Channel

When you add the email channel to your bot, Kore.ai automatically generates the email address that the end-users can send an email for communications with your bot. By default, the email address syntax is < bot name >.kore@m.< kore host >. For example, assembla.kore@m.app-bots.kore.com. Optionally, you can click Change to add a custom name, such as MyBot.kore@m.app-bots.kore.com
On adding the email channel to your bot, end-users for your bot can interact with your bot using any standard email client, such as Microsoft Outlook or Yahoo.

Add Email Channel

To add the email channel, follow the below steps:

  1. In the Bots section of the Bot Builder, click the bot that you want to add the email channel to.
  2. On the Channels tab, click the Email icon. The Email Channel page is displayed.
  3. Optionally, in the Email field, you can change the first portion of the address set to the bot name by default.
  4. Under the Enable Channel section, select Yes to enable the channel.
  5. Click Save.

The Channel added successfully message is displayed.

Edit Email Channel

To edit the email channel, follow the below steps:

  1. Hover over the channel and click to modify.
  2. You can make necessary updates to your channel configurations and save them.
  3. You can also disable or delete the channel information by clicking the Settings icon.

    Select one of the following commands to modify the channel:
  • Disable/Enable
    • Click Disable to temporarily disable the use of the email channel for your bot. To enable the use of the email channel, Click Enable.
  • Delete
    • Click Delete.
    • On the Delete Confirmation dialog box, click OK  to permanently delete the Bot channel configuration.
Warning: This operation is permanent, and cannot be undone.
Menu