Bot Building

Working with the Script Node

A Script node allows you to write JavaScript code in a Dialog Task. You can use the Script node to do the following: Manipulate user input parameters before executing an API call. Manipulate the parameters from an API response payload before continuing with the Dialog. Display custom error messages to…

Working with the Entity Node

Bots need to extract relevant information from the user utterance to fulfill the user intent. Take a look at this sample utterance: Book me a flight from LA to NYC on Sunday. To act on this user intent, which is to book a flight ticket, the bot should extract the…

Dialog Task

Kore.ai Dialog tasks represent a full conversational flow between a user and a Bot with a network of nodes that are connected using conditions. For example, if you create a banking Bot, some of the tasks you will want your Bot to do for users is to: retrieve and monitor…

Managing Ignore Words and Field Memory

Developers can include words for the NLP engine to ignore when interpreting the user input for a task. Bots can then respond faster to user input and improve the probability of correct task recognition. The NLP engine comes pre-built with a large set of generic ignore words. To manage this…

Information Tasks

Information tasks are used by chatbots to look up data or pull reports for users and return easy-to-consume results or a link to the results for extended data. Users can identify the specific parameters or filters for the information delivered – such as the quantity of results – for bots…

Flows

Bot Builder Platform offers the unique ability to map bot tasks to other bot tasks within the same or different bot. For example, you can match an Add a Comment or Assign a Ticket task to an alert that occurs when a new service ticket is created. The event data…

Bot Settings

After you create a bot using Bot Builder, you may need to change or define advanced and optional settings, for example, to update or add a bot icon, or description. This topic describes how to edit an existing bot. Modifying Your Bot Settings Follow these steps to open the bot's…

Action Tasks

Action tasks allow Bot users to initiate and run a Bot task in third-party applications. They collect, modify, and post information in systems of record, eliminating repetitive, time-consuming steps or form-based data entry that customers and employees commonly perform. Action tasks can acquire data from the user requests in one…

Alert Tasks

Alert tasks deliver timely, relevant, and personalized information from enterprise systems to customers and employees by polling the relevant service in real-time or according to a user-defined schedule. These alerts can contain detailed information, such as name, ID, notes, amount, and more, in a variety of formats for eacah channel.…