Bots

Publishing your Bot

End users can interact with a bot only when it is published. When you publish a Bot task, the platform initiates a request to the Bots Admin to approve it. Depending on the Purpose defined for the bot during its initial set up, the following happens: For an Employee Bot: The Bots Admin needs to…

Adding the Cisco Spark Channel

To add the Cisco Spark channel to your Bot, you will need a Cisco Spark for Developers account to configure the connection between Cisco Spark and Kore.ai. Adding the Cisco Spark channel to your Kore.ai Bot is a 4-step process to allow end-users for your Bot to interact with your Bot using…

Utterance Testing

To make sure your bot responds to user utterances with related tasks, it is important that you test the bot with a variety of user inputs. Evaluating a bot with a large sample of expected user inputs not only provides insights into bot responses but also gives you a great…

Machine Learning

Developers need to provide sample utterances for each intent (task) the bot needs to identify to train the machine learning model. The platform ML engine will build a model that will try to map a user utterance to one of the bot intents. Kore.ai’s Bots Platform allows fully unsupervised machine…

Adding the Twilio SMS Channel

To add Twilio SMS as a channel, you will need to set up a Programmable SMS app, define the messaging service and then associate the bot with a Twilio Phone Number. When you add the Twilio channel to your bot, end-users for your bot can interact with your bot using…

Adding the Kore Channel

Adding the Kore channel to your bot allows end-users for your bot to interact with your bot using the Kore Messaging application available as a web client, desktop client, or mobile client. To add the Kore channel In the Bots section of the Bot Builder, click the Bot that you…

Adding the Email Channel

When you add the Email channel to your bot, Kore.ai automatically generates the email address that the end-users can send an email to for communications with your bot. By default, the email address syntax is < bot name >.kore@m.< kore host >, for example, assembla.kore@m.app-bots.kore.com. Optionally, you can click Change…

Adding the Web/Mobile Client Channel

To use any of the Kore.ai Bot SDKs, you must first register your app to get the authentication credentials to communicate between the Kore.ai Bot and your application hosting the Bot. The Kore.ai Bot SDKs can be used to add a chat widget into your company application that enables your…

Adding the Slack Channel

To setup Slack as a channel, you will need to associate the bot with a Slack app. Adding the Slack channel to your Kore.ai Bot allows end-users for your bot to interact with your bot using their Slack accounts. Create a Slack App – Create and configure a new app…

Adding the Facebook Messenger Channel

To add the Facebook Messenger channel to your bot, you will need a developer Facebook account to configure the connection between Facebook Messenger and Kore.ai. Adding the Facebook Messenger channel to your Kore.ai Bot allows end-users for your bot to interact with your Bot using their Facebook accounts. To add…