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Bots

Adding the weChat Channel

To set up WeChat as a channel, you need to register for a WeChat Official Account. You also need to enable webhook integration for the Bots platform to send and receive messages. Please refer WeChat Official Accounts Registration Process for more information. To add the weChat Messaging channel to a…

Training a Universal Bot

You can train a Universal Bot to guide it to the most relevant link bot(s) from which the intents are to be identified. You can use a combination of Invocation Phrases and Training Utterances to define the Bot Identification Training. Note this feature is available from ver7.3 of the platform…

Creating a Universal Bot – older version

This document is for creating Universal Bots using an older version (pre-ver7.3 of the platform) This version is deprecated and will soon be discontinued, you are advised to upgrade to the latest version. The older version has the following limitations: There are performance issues if the number of linked bots…

Enabling Agent Transfer API

To configuring the Botkit Url, App, and events. To use this API, app needs the Bot Builder API scope of BotKit. PUT https://{{host}}/api/public/bot/{{BotID}}/sdkSubscription Query Parameters Parameter Description host Environment URL, for example, https://bots.kore.ai BotID Bot ID or Stream ID. You can access it from the General Settings page of the…

Configuring BotKit API

To configuring the Botkit Url, App, and events. To use this API, app needs the Bot Builder API scope of BotKit. PUT https://{{host}}/api/public/bot/{{BotID}}/sdkSubscription Query Parameters Parameter Description host Environment URL, for example, https://bots.kore.ai BotID Bot ID or Stream ID. You can access it from the General Settings page of the…

Grouping Nodes

Grouping nodes is primarily used for defining a group of nodes and representing the same in the dialog canvas. Note that it is not a part of the dialog flow. Add a Group Node to the Dialog Task To add a group node to the dialog task, follow the below…

Working with the Logic Node

The Logic Node provides a simpler experience to developers, primarily business users to use context variables and define complex transition conditions. Its two primary functions are: Ability to manage variables and values of variables in the context object. Ability to define nested transition conditions. Add a Logic Node to the…

Working with the Form Node

Form node lets you integrate the UI Forms with Dialog Task. This facilitates the presentation of form to capture user inputs for specific use cases. The primary purpose of the Form node is to represent a UI Form in the dialog task and make the form available for end-users on…

Digital Forms

This feature was released in v7.3 of the platform and is in the (beta) state. Virtual Agents engage end-users primarily using a conversational interface that typically includes an exchange of a series of messages. But oftentimes, there is a need to gather information from the end-user to proceed further. Examples…

Feature Deprecations/Discontinuations

This document lists all the deprecated features and their current status. Where applicable the suggested feature replacements are also given. Feature Status Discontinued from Deprecated from Suggested Alternative Action, Information, and Flow Tasks Deprecated upcoming releases Oct 31, 2020 ver8.0 The use cases served by these tasks can be achieved…
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