Bot Building

System Commands

Using system commands user can define the bot behavior to some extent. The following is the list of available commands To manage sessions You can terminate current task/intent using commands like “Discard“, “Terminate“, “End” etc. Any previous tasks that were on hold would be resumed. You can terminate all tasks/intents…

Voice Call Properties

You can enable voice interaction with your virtual assistant, i.e., users can talk to the virtual assistant. For this, you need to enable one of the voice channels like IVR, Twilio, IVR-AudioCodes, etc and publish the bot on those channels. There are some Voice Properties you can configure to streamline…

Status Tracker

There are some jobs that are performed in the background, without distracting you from the bot builder UI like exporting the bot, training the bot, etc. You will get a notification once the task is complete. You can track the status from the Status Tracker at the bottom of the…

Grouping Nodes

Grouping nodes is primarily used for defining a group of nodes and representing the same in the dialog canvas. Note that it is not a part of the dialog flow. Add a Group Node to the Dialog Task To add a group node to the dialog task, follow the below…

Working with the Logic Node

The Logic Node provides a simpler experience to developers, primarily business users to use context variables and define complex transition conditions. Its two primary functions are: Ability to manage variables and values of variables in the context object. Ability to define nested transition conditions. Add a Logic Node to the…

Working with the Form Node

Form node lets you integrate the UI Forms with Dialog Task. This facilitates the presentation of form to capture user inputs for specific use cases. The primary purpose of the Form node is to represent a UI Form in the dialog task and make the form available for end-users on…

Digital Forms

This feature was released in v7.3 of the platform and is in the (beta) state. Virtual Agents engage end-users primarily using a conversational interface that typically includes an exchange of a series of messages. But oftentimes, there is a need to gather information from the end-user to proceed further. Examples…

Digital Views

Interactions with virtual agents are typically conducted using chat/messaging tools, voice channels, or digital assistants. In the majority of the cases, the virtual agents respond to the user queries only when the users have requested some information. This works well for conducting on-demand tasks that need user input for execution…

Panels & Widgets

Interactions with virtual agents are typically conducted using chat / messaging tools, voice channels or digital assistants. In the majority of the cases, the virtual agents respond to the user queries only when the users have requested for some information. This works well for conducting on-demand tasks that need user…

Storyboard

Visualizing how end-users are expected to interact with the bots is a very essential exercise in building successful bots. This helps you design engaging conversations as well as simplifies the communication between business users, conversation designers, language experts, and bot developers. Designing chatbots comes with different challenges as compared to…