Docs

Enabling Additional Languages for the Universal Bot

Like standard bots, you can enable more than one language for universal bots, but the functionality is completely different. When you enable a new language for a standard bot, you need to upload language packs consisting of the entire bot definitions. Whereas to enable a new language for a universal…

Customizing the Universal Bot’s Default Dialog Task

Universal bots come with a built-in dialog task that triggers automatically for unidentified intents. You can customize this dialog task, or import another, but cannot replace it with other standard responses. You can add more nodes to the default dialog task to build a custom experience Default Dialog Task Before…

Creating a Universal Bot

This post refers to the upgraded version of the Universal Bot offered since the ver7.3 of the platform, for the older version click here. Creating a Universal Bot involves the following major steps: Create the Basic Universal Bot Add Linked Bots Train the Universal Bot Configure the Channels Test the…

Defining a Universal Bot

Kore.ai’s Universal Bots facilitate a scalable, modular approach to bot building by linking several standard individual bots into one. Modularity: Build separate bots that address domain-specific issues and then integrate them to optimally interoperate. Scalability: Start building bots that address key use cases and keep adding additional bots to address…

Batch Testing

Once you have built and trained your bot, the most important question that arises is how good is your bot’s learning model? So, evaluating your bot’s performance is important to delineate how good your bot understands the user utterances. The Batch Testing feature helps you discern the ability of your…

Multi-Lingual Bots

Consumers are more likely to engage with your bot if it can communicate in their preferred language. Kore.ai Bots Platform supports enabling multiple languages for a bot without having to rebuild the bot definitions. You can build the bot in your preferred language and then enable one or more supported…

Importing and Exporting Bot Ontology

You can build a Knowledge Graph in a CSV or JSON file and upload it to a bot. Similarly, you can export existing Knowledge Graph to CSV or JSON. Exporting a Knowledge Graph helps you edit it in a spreadsheet or import it to another Bot. Importing Knowledge Graph Open…

Knowledge Graph

Kore.ai Knowledge Graph (KG) helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs in the form of flat question-answer pairs. Instead, Knowledge Graph enables you to create a hierarchical structure of key domain terms and associate them…

Adding the Skype for Business Channel

To set up Skype for Business as a channel, you will need to register a Bot Channel service in Azure and enable a webhook for the platform to receive messages. To enable Skype for Business, you need to: Register a Bot Channel- Login to Azure portal and register a bot…

Default Conversations

There are multiple places where the platform responds to user utterances, without the developer having to code the details. Examples include: Default Dialog when the user intent is not found or understood by the Bot Standard Responses to certain questions, greetings, error and warning scenarios etc. Event Handlers for certain…