Docs

Kore.ai Conversational Platform

The Kore.ai Conversational Platform provides the tools, processes, and methods required to develop business-ready Chatbots or Virtual Assistants, as they are sometimes called. The Kore.ai Bots Platform gives enterprises every necessary component to clear the hurdle of “how” when it comes to designing, building, testing, and deploying AI-powered chatbots. This…

Flows

Bot Builder Platform offers the unique ability to map bot tasks to other bot tasks within the same or different bot. For example, you can match an Add a Comment or Assign a Ticket task to an alert that occurs when a new service ticket is created. The event data…

Bot Settings

After you create a bot using Bot Builder, you may need to change or define advanced and optional settings, for example, to update or add a bot icon, or description. This topic describes how to edit an existing bot. Modifying Your Bot Settings Follow these steps to open the bot's…

Action Tasks

Action tasks allow Bot users to initiate and run a Bot task in third-party applications. They collect, modify, and post information in systems of record, eliminating repetitive, time-consuming steps or form-based data entry that customers and employees commonly perform. Action tasks can acquire data from the user requests in one…

Alert Tasks

Alert tasks deliver timely, relevant, and personalized information from enterprise systems to customers and employees by polling the relevant service in real-time or according to a user-defined schedule. These alerts can contain detailed information, such as name, ID, notes, amount, and more, in a variety of formats for eacah channel.…

How to Access Bot Builder

Kore.ai Bots Platform enables you to launch enterprise-grade, AI-enabled conversational chatbots using Bot Builder - an intuitive graphical interface for building, training, testing and monitoring bots. Whether you are looking to build a complex Bot that has to make multiple calls to your backend systems with conditional routing, or a…

Bot Concepts and Terminology

This article lists the key terms and concepts related to the Kore.ai Bots Platform. Bot A bot is a form of virtual assistant that acts as an intelligent intermediary between people, digital systems, and Internet-enabled things. Bots are intelligent with machine learning, natural language processing, and other forms of advanced…

Getting Started with Building Bots

This section contains topics that describe the process of creating and publishing bots, enabling and using Natural Language Processing for your bots created using the Kore.ai Bot Builder tool. If you are new to Bot Builder and want to familiarize with the terms and concepts we use, see Bot Concepts.…