Docs

Natural Language Processing (NLP)

The key for a conversational bot to understand human interactions lies in its ability to identify the intention of the user, extract useful information from their utterance, and map them to relevant actions or tasks. NLP (Natural Language Processing) is the science of deducing the intention (Intent) and related information…

IVR Integration

When it comes to automating customer interactions, IVR systems have proven to be among the top choices for organizations. But if you are using an Interactive Voice Response (IVR) system for your customer service, odds are you might have encountered these two issues quite often: Non-Intuitive Interface: IVR systems do…

Adding WebHook as a channel

Webhook channel provides a generic webhook integration to connect your bot with any external communication systems. Kore.ai platform provides standard request and response APIs to be used to send and receive text messages. End user’s input through a voice, keypad or any other means needs to be converted to plain…

Adding RingCentral Glip as a channel

To set up Ringcentral Glip as a channel, you will need to create an app on Ringcentral’s Developer Portal and enable a webhook for the platform to receive messages. To add RingCentral Glip as a channel for your bot, you will need to: Create RingCentral App- To enable RingCentral as…

Mobile SDK Push Notification

Kore.ai supports sending push notifications to mobile devices over the Mobile SDK channel. Kore mobile SDKs get embedded with the native host mobile application, which is responsible for managing push notification subscriptions with APNS and GCM provider. The Host Mobile application server needs to host a webhook to receive updates…

Supported Company Names

Kore.ai bots platform uses the following list to identify the organization names in user utterances. ABN AMRO Activision Blizzard (Activision Blizzard) Aditi Technologies Aditya Birla Advanced Micro Devices (AMD) Affiliated Computer Services Ahold Delhaize Air France-KLM Aitken Spence Albertson's Alfa Laval Alliance Global Amazon.com (Amazon) American Express (AMEX) American International…

Supported Colors

Kore.ai Bots Platform supports the following colors: Color Prefix green caesious celadon chartreuse chlorochrous glaucous green greenish Kelly olivaceous pistachio porraceous prasinous smaragdine virescent virid viridian zinnober apple celery emerald lime mint olive sage brown amber bronze brown brownish brunette buff fuscous infuscate mahogany russet rust sandy sepia sienna sinopia…

Supported Time Zones

Code Name UTC Value IST Indian Standard Time UTC+05:30 EET Eastern European Time UTC+02:00 CET Central European Time UTC+01:00 WET Western European Time UTC+00:00 GMT Greenwich Mean Time UTC+00:00 UTC Coordinated Universal Time UTC+00:00 EST Eastern Standard Time UTC−05:00 CST Central Standard Time UTC−06:00 MST Mountain Standard Time UTC−07:00 PST…

Adding the Amazon Alexa Channel

To add Amazon Alexa as a channel to your Kore.ai bot, you need to extract supported Dialog Tasks of this bot from Configurations tab and add to your Amazon Alexa’s Skills. Additionally, you also need to configure your bot’s Webhook URL as your Alexa Skill Set’s Service Endpoint for the…

Adding the Twilio Voice Channel

To add Twilio Voice as a channel to your Kore.ai bot, you will need to get a Twilio phone number and setup webhook integration to communicate with the bot. Adding the Twilio Voice channel to your Kore.ai Bot allows end users for your bot to interact with your bot using…