Bot Building

After creating an Entity, Confirmation, or Message node in the Dialog Builder, Kore.ai lets you do the following: Modify the default message or user prompt displayed to the end-user Add new prompts or messages Add channel-specific prompts or messages. Prompt Types Dialog Tasks support two types of user prompts: Standard:…

The Context object is the container object that persists data for dialog execution and across all intents i.e. dialog tasks, action, alert & info tasks, and FAQs. The Kore.ai’s natural language processing (NLP) engine populates the intent identified, entities extracted, and history into this object. Keys from the Context object can…

While analyzing your Bot performances, you might want to give preference to or discard a particular scenario. For example, you might want to track how many people are booking tickets to Chicago. Or you might want to track how a specific user, a premium customer, requests are being catered to.…

As a bot developer, you typically create a task to resolve one primary user intent. Yet, user conversations can branch into related intents (follow-up or sub-intents) as a part of the primary intent. Let’s take a look this sample conversation for a Book Flights bot: Bot: Hi, how may I…

Your bot can have many dialog tasks with related components. You can use the Dialog Editor to create, review, and edit a single dialog task for a bot. However, to better visualize and understand relationships and settings for all dialog tasks in a bot, you should use the Manage Components…

The Message node can be used to deliver a message to the user. Message nodes commonly follow an API, web service call, or webhook event to define their results as a formatted response. Bot responses can be formatted as follows: Plain text: Type a message in plain text. You can…

2-way SSL authentication is a certificate-based mutual authentication protocol that refers to two parties authenticating each other by verifying the provided digital certificate so that both parties are assured of the others' identity. It refers to a client (web browser or client application) authenticating themselves to a server (website or…

Node Types The following Nodes can be added to Dialog Tasks based upon your requirements: User Intent Node The user intent to be identified by the platform based on the user utterance. Every dialog will have one root intent with any number of sub-intents. For more information, see Working with…