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Bot Building

Supported Time Zones

Code Name UTC Value IST Indian Standard Time UTC+05:30 EET Eastern European Time UTC+02:00 CET Central European Time UTC+01:00 WET Western European Time UTC+00:00 GMT Greenwich Mean Time UTC+00:00 UTC Coordinated Universal Time UTC+00:00 EST Eastern Standard Time UTC−05:00 CST Central Standard Time UTC−06:00 MST Mountain Standard Time UTC−07:00 PST…

Importing and Exporting Bot Ontology

You can build a Bot Ontology in a CSV or JSON file and upload it to a bot to create your Knowledge Graph. Similarly, you can export existing Bot Ontology to CSV or JSON. Exporting an ontology helps you edit it in a spreadsheet or import it to another Bot.…

Knowledge Collection

Kore.ai Knowledge Graph helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs in the form of flat question-answer pairs. Instead, Knowledge Collection enables you to create an ontological structure of key domain terms and associate them with…

Working with the Agent Transfer Node

The Agent Transfer node transfers the communications from the bot to a live agent. You can use Agent Transfer node in a conditional dialog flow to move a user to a conversation with a live agent when, for example, the Bot cannot identify the user intent, or when tone analysis…

Develop – Standard Bot

Standard Bots are the most common type of bots. Using these, you can create dialog, alert, action, information, and knowledge task, as well as flows that map one task to another. This topic describes the basic settings required to create a new Standard Bot. Step 1: Create a Standard Bot…

Define a Shopping Cart Layout with Actions Report

With some tasks, you may want to add a link to a message sent to a user that contains data too large for a message, for example, a list of search items with abstracts and then a link to a detailed list of those search items. This topic describes how…

Define a Card Layout with Group By Report

With some tasks, you may want to add a link to a message sent to a user that contains data too large for a message, for example, a message with a picture, abstract, and a link to a full article or report. This topic describes how to define a card…

Define a Card Layout with Actions Report

With some tasks, you may want to add a link to a message sent to a user that contains data too large for a message, for example, a message with a picture, abstract, and a link to a full article or report. This topic describes how to define a card…

Defining a Weather Info Report

While you can configure a standard Kore.ai alert to provide an alert message to a user with, for example, a weather report for the day, or daily tide report. But what if the user wants a 3-day or 10-day forecast? That's a lot of data to push into a single…

Defining a Card Layout Report

With some tasks, you may want to add a link to a message sent to a user that contains data too large for a message, for example, an message with a picture, abstract, and a link to a full article or report. This topic describes how to define a card…
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