Docs

Small Talk

Small Talk refers to the casual conversations that a Bot can have with the end users. Ability to engage end-users in casual conversations helps socialize your bot and improves the recall rates. The Small Talk conversation can be designed as a series of interaction volleys between the Bot and the…

Custom Dashboard

Custom Dashboards allow you to design your own reports and dashboards to meet business needs using a combination of built-in metrics as well as custom KPIs based on user demographic or context information. Custom Dashboards are in addition to the out-of-the-box dashboard reports available in the Bot Builder. See here…

Generation of Knowledge Graph

The performance of Kore.ai’s Knowledge Graph is based on the proper organization of the Knowledge Graph based upon key domain terms and establishing a hierarchy. Building the FAQs might be easy when you start fresh with the Knowledge Graph, but in case you have a list of questions-answer pairs converting…

RCS Business Messaging

RCS Business Messaging is the evolution of mobile messaging, increasing and improving the ways in which people and businesses communicate. It provides brands with the opportunity to increase their engagement with customers by making use of business messaging using chatbots and artificial intelligence (AI). Google RBM allows companies to send…

Knowledge Graph

Kore.ai’s Knowledge Graph helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs in the form of flat question-answer pairs. Instead, Knowledge Graph enables you to create an ontological structure of key domain terms and associate them with…

How to use Global Variables

Kore.ai bots platform provides a way to declare and use variables within the bot. These variables can be used to capture values that are commonly used by different tasks, nodes, and other bot elements In this How-To, we will explore a scenario in a Banking Bot, where Bot Variables can…

How to Schedule a Smart Alert

In this How-To, we will explore a scenario in a Bot, say traveling Bot, where the user needs to be provided with weather updates daily for a preferred location. We will be using an Alert task to achieve the same. We will also see how auto subscription can be enabled…

How To Configure Agent Transfer

One of the frequently asked questions is how to transfer a chat to a human agent from the Bot. This is especially necessary if your bot is in the space of customer service. Chatbots are not meant to completely replace humans. Many times chatbot will fail to answer satisfactorily or…

How to Use Traits

In this How-To, we will explore a scenario in a Banking Bot, where traits can be used to steer the conversation flow in a more natural and predictable direction. For details on what Trait is and how it is implemented in the Kore.ai Bots platform, refer here. Problem Statement Consider…

How to Manage Context Switching

In this How-To, we will explore a scenario in a Banking Bot, where, sharing the context across intents, FAQs helps in improving the user experience and efficiency of the Bot. Also, we will be looking at how the context can be used within a dialog flow to determine the sequence…