Docs

Conversation Flows

Conversation Flows provide a visual representation of the user journeys and give insights into commonly used tasks, utterances that guided the conversations, preferred paths, and usage details. You can also view the dropout rates at various stages of the conversation. Note: Conversation Flow is available only for user interactions with…

Dashboard

Kore.ai Bots Platform allows you to get real-time metrics and conversation flows from its Dashboard. This Dashboard is divided into two parts: Bot Summary to get a bird's eye view of all the bot configuration and capabilities in a place. From Usage Metrics page view real-time and standard dashboards on your…

Amend Entity

Notes: This feature has been introduced in v6.4 release This feature is not supported in all languages, see here for details. Time and again, we come across situations wherein the users change their preferences during task execution. For example, while booking a flight, the user might change the date of…

Multi-Intent Detection

Kore.ai NLP engine breaks conversations down to their essence and can identify and follow-up on multiple action items, or intents, from a single message. The bot can then execute tasks in a sequential and logical manner. You can allow the NLP engine to detect and execute multiple intents identified in…

Bot Intelligence

The best, most memorable bots have conversation flows that feel natural and human-like. Natural conversations, however, often tend to go beyond the predefined and linear intent resolution paths that seem inherent in most Bots. To further complicate this, users often fail to follow a task to its logical conclusion before…

Knowledge Graph Training

Training your Bot is not restricted to Machine Learning and Fundamental Meaning engines. You need to train the Knowledge Graph engine, too. Knowledge Graph engine responds to users’ intents by identifying the appropriate questions from the Knowledge Graph. Knowledge Graph From the Knowledge Graph, follow these steps to build and…

Fundamental Meaning

Fundamental Meaning is a computational linguistics approach that’s built on ChatScript. The model analyzes the structure of a user’s utterance to identify each word by meaning, position, conjugation, capitalization, plurality, and other factors. In this section we will discuss in details the following topics to improve the FM engine: Managing Synonyms…

Defining Connections & Transitions

Node Types The following Nodes can be added to Dialog Tasks based upon your requirements: User Intent Node The user intent to be identified by the platform based on the user utterance. Every dialog will have one root intent with any number of sub-intents. For more information, see Working with…

Smart Bots

Kore.ai’s Smart Bots allow enterprises to build Bots centrally and allow various teams within the enterprise to reuse and extend the Bot configurations to suit their requirements. Smart Bots expedite the bot building process by allowing new bots to inherit the configuration and tasks of pre-defined bots. For example, a…

Universal Bots

Kore.ai’s Universal Bots facilitate a scalable, modular approach to Bot building by helping you link several Bots into one. Universal Bot is a container bot that can be linked with one or more Standard Bots. When a user interacts with the Universal Bots, it routes the user utterance to the…