Bots

Delete Customer Data Status API

Used to get the status of the Customer Data Delete request. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API Scope of Delete Users Data under Bot Analytics. GET https://{{host}}/api/public/bot/eraseUsersData/status/:reqId NOTE: This feature was introduced in ver7.1…

Delete Customer Data API

Used to delete customer data. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API Scope of Delete Users Data under Bot Analytics. DELETE https://{{host}}/api/public/bot/eraseUsersData NOTE: This feature was introduced in ver7.1 of the platform. Delete User will…

Knowledge Graph Analysis

A careful analysis of the Knowledge Graph helps in detecting errors in your questions and the path associated with the same that might hamper the user experience. Knowledge Graph Diagnosis tool will help you in identifying any inefficiencies in your knowledge graphs and suggest possible corrective actions. Note that these…

Security Settings

Bots Platform by default stores the context of the end-users’ conversations with the bot. This context information can be used for debugging and analysis purposes. This feature was introduced as a patch fix to the ver7.0 of the product in July 2019. However, you might not want the platform to…

Small Talk

Small Talk refers to the casual conversations that a Bot can have with the end users. Ability to engage end-users in casual conversations helps socialize your bot and improves the recall rates. The Small Talk conversation can be designed as a series of interaction volleys between the Bot and the…

Custom Dashboard

Custom Dashboards allow you to design your own reports and dashboards to meet business needs using a combination of built-in metrics as well as custom KPIs based on user demographic or context information. Custom Dashboards are in addition to the out-of-the-box dashboard reports available in the Bot Builder. See here…

Generation of Knowledge Graph

Performance of Kore.ai’s Knowledge Graph is based on the proper organizing of the Knowledge Graph based upon key domain terms and establishing a hierarchy. Building the FAQs might be easy when you start fresh with the Knowledge Graph, but in case you have a list of questions-answer pairs converting the…

RCS Business Messaging

RCS Business Messaging is the evolution of mobile messaging, increasing and improving the ways in which people and businesses communicate. It provides brands with the opportunity to increase their engagement with customers by making use of business messaging using chatbots and artificial intelligence (AI). Google RBM allows companies to send…

Knowledge Graph

Kore.ai’s Knowledge Graph helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs in the form of flat question-answer pairs. Instead, Knowledge Graph enables you to create an ontological structure of key domain terms and associate them with…

How to use Global Variables

In this How-To, we will explore a scenario in a Banking Bot, where Bot Variables can be used. We will see how Global Variables can be used to pass API endpoints and change them easily when migrating from development to testing to production environments. For details on what Bot Variables…