Bots

Adding the LivePerson Channel

To add LivePerson as a channel to your Kore.ai bot, you will need to add a Bot user in LivePerson and setup the integration. Adding the LivePerson channel to your Kore.ai Bot allows end-users for your bot to interact with your bot using their LivePerson account.To add the LivePerson channel…

Adding the Yammer Channel

To add Yammer as a channel to your Kore.ai bot, you will need to create an App in Yammer and enable the platform to receive messages. Adding the Yammer channel to your Kore.ai Bot allows end users for your bot to interact with your bot using their Yammer accounts. To…

Adding the Telegram Channel

To add Telegram as a channel to your Kore.ai bot, you will need to create a Bot in Telegram platform. Adding the Telegram channel to your Kore.ai Bot allows end users for your bot to interact with your bot using their Telegram account.To add the Telegram channel to your Bot,…

Adding the LINE Channel

To add the LINE channel to your Kore.ai bot you will need to setup a webhook integration to configure connection between LINE and Kore.ai. Adding the LINE channel to your Kore.ai Bot allows end users for your bot to interact with your bot using their LINE accounts. To add the…

Enabling Additional Languages for the Universal Bot

Like standard bots, you can enable more than one language for universal bots, but the functionality is completely different. When you enable a new language for a standard bot, you need to upload language packs consisting of the entire bot definitions. Whereas to enable a new language for a universal…

Customizing the Universal Bot’s Default Dialog Task

Universal bots come with a built-in dialog task that triggers automatically for unidentified intents. You can customize this dialog task, or import another, but cannot replace it with other standard responses. You can add more nodes to the default dialog task to build a custom experience Before you Begin This…

Creating a Universal Bot

Creating a Universal Bot involves the following major steps: Create the Basic Universal Bot Add Linked Bots Configure the Channels Test the Universal Bot Publish the Universal Bot For an overall understanding of Universal Bots click here. Step 1: Create the Basic Universal Bot Open the Bot Builder and start…

Defining a Universal Bot

Universal Bots facilitate a scalable, modular approach to Bot building by helping you link several Bots into one. The Universal Bot executes the tasks and functions of the linked Bots by routing relevant utterances to the corresponding Bot. Once you publish a Universal Bot, changes made in the linked Bots…

Batch Testing

Once you have built and trained your bot, the most important question that arises is how good is your bot’s learning model? So, evaluating your bot’s performance is important to delineate how good your bot understands the user utterances. The Batch Testing feature helps you discern the ability of your…

Multi-Lingual Bots

Consumers are more likely to engage with your bot if it can communicate in their preferred language. Kore.ai Bots Platform supports enabling multiple languages for a bot without having to rebuild the bot definitions. You can build the bot in your preferred language and then enable one or more supported…