Bot Administration

Security Settings

Bots Platform by default stores the context of the end-users’ conversations with the bot. This context information can be used for debugging and analysis purposes. This feature was introduced as a patch fix to the ver7.0 of the product in July 2019. However, you might not want the platform to…

Analytics for Bots Admin

The Analytics module provides the history of all administrative tasks with attributes such as User, Date/Time, and Description for an event. You can review the Audit Report page to analyze admin users, custom admins, and user events such as log on, log off, and changes to system settings. The following illustration shows…

Using Bot Variables

Bot variables help you capture values that are commonly used by different tasks, nodes, and other bot elements. You can configure a bot variable as a key-value pair once in the bot settings and substitute key with value at runtime during the conversation flow. By capturing frequently used values in…

Billing

Billing section has been added to the Bot Admin Console from ver 7.0, to enable the Bot Admins to view their Invoices and plan details. Note: This page is not available for customers under Enterprise plan. Invoices The Invoice section displays the Invoice history listing the Id, validity period and…

Kore.ai Connector

On the Kore.ai Connector page, in the Security & Control module of the Bots Admin Console, you can download and configure the Kore.ai Connector Agent for Bots within your secure company intranet to provide secure communications between the Kore.ai Bots platform in the cloud and your network. Why Kore.ai Connector? Kore.ai Bots…

Using Single Sign-On

On the Kore.ai Single Sign-On page, in the Security & Control module of the Bots Admin Console, you can configure Single Sign-On (SSO) authentication for your Kore.ai managed users using the following: OpenID Connect Security Assertion Markup Language (SAML) WS-Federation sign-on protocol. SSO enables easy access to the Kore.ai application using your existing identity provider.…

Role Management

Roles and Permissions help in organizing the developer community based on the scope of their work. By default the roles of Master Admin, Bot Owner, Bot Developer and Bot Tester are created by the system. Each role has set of permissions allowed. You can edit the permission settings for Bot…

Security & Control Module Overview

In the Security & Control module of the Kore.ai Bots Admin Console, you can add or modify password policies, configure Single Sign-On (SSO) authentication for your domain users, and configure and install the Kore.ai Connector agent for Bot communications between Kore.ai and your on-premises applications using custom Kore.ai Bots. The following…

Managing Your Groups

On the Groups page in the User Management module, you can create and manage logically related groups of users, as well as importing groups, such as your company Active Directory groups. If the enterprise has varied and distinct Bot requirements for various departments or lines of business, creating groups, adding developers…

Reset a User Password

As a Bots Admin, you can send a password reset email to any user, including yourself, from the Bots Admin Console if Single Sign-On (SSO) is not enabled. When SSO is enabled, password policies are not in effect for Bots Admins or Kore.ai users. This topic describes how to select a user, and then…