Docs

Importing Users and User Data

If you need to invite multiple Kore.ai users and you already have additional information about users in addition to the email address, such as the First Name, Last Name, Department, Phone, and Job Title, you can use the Import page to add new users and update existing users based on a…

Sending Bulk Invites to Enroll Users

On the Enrollment > Bulk Invite page, you can use a text file that contains email addresses of the users for your account to enroll a large number of members. The import file is a basic text file with one email address per line and saved as a .txt file…

Inviting Users

You can use the Invite page to send join invitations to members of your organization. This is helpfule if you have a few members to invite, for example, between one and ten. If you have many users to invite, you can send bulk invitations to join Kore.ai using a predefined…

Information Tasks

Information tasks are used by chatbots to look up data or pull reports for users and return easy-to-consume results or a link to the results for extended data. Users can identify the specific parameters or filters for the information delivered – such as the quantity of results – for bots…

Bots Management Module

In the Bots Management module of the Bots Admin Console, you can deploy the bots developed by your company developers from the Kore.ai Bot Builder tool. When the developer develops a bot, it can be published for approval and deployment by the Bots Admin from the Bots Management section. From…

Channel Enablement

After you define a custom bot, you can add delivery channels to your bot that end-users can use to access and interact with your bot when it is deployed. For example, you can enable your bot for use in the Kore.ai Messaging application, or allow interaction with your bot through…

Enrollment

As the Bots Admin, you need to invite and enroll users in Kore.ai, then, if desired, select some or all of those enrolled users as managed users. This document deals with the Enrollment aspects of the Bots Admin Console. Using the Enrollment module, you can invite users directly by email…

Bots Admin Console

This section describes the Kore.ai Bots Admin Console that you can use to manage Bots and users for your company. The Kore.ai Bots Admin Console is a one-stop destination to enroll and manage Kore.ai Bot users in your organization. Prerequisites for a Bots Admin To sign up for a Bots Admin account, you must…

Web Socket Connect & RTM

Kore.ai SDK libraries use the web socket channel to communicate with Kore.ai Bots Platform. To initialize a web socket session, the Kore.ai SDKs use the following Bots Platform endpoints. When using the Kore.ai Bots Platform SDKs, only the JWT token must be generated and passed to the client SDK. Initializing…

SDK App Registration

This topic describes how to register your application and generate credentials for you clients that are required to exchange messages between your application and the Kore.ai Bots Platform. When you register your app, you will need to select a security algorithm: HS256 - Bot Builder generates and displays the Client ID…